DIE

[mellay.livejournal.com]

AAAARRRRRRRRRRGGGGGGGGGGGGGHHHHHHHH!

OK, up until now, you've been pretty decent. You were able to follow most instructions properly, and quickly.
And then, I called you back. And then the stupid questions started.

CUST: "Enter a name to identify yourself to Windows...what if i don't want a username?"
ME: "Is CANCEL an option?"
CUST: "Uhhhh...yeah."
ME: "... ... hit cancel."

ME: "OK, now when the system restarts, if you see any 'New Hardware Found' windows, close them out."
CUST: "OK!"
25 seconds later...
CUST: "NEW HARDWARE FOUND! Should I click 'next'?"
ME: "Close it. Anytime those show up while we're on the phone, cancel them."

WHEN I TELL YOU TO CLOSE SOMETHING DO NOT ASK ME IF YOU SHOULD CLOSE IT 2 MORE TIMES IN THE NEXT FEW SECONDS! LISTEN TO ME WHEN I FRIGGIN TALK TO YOU!!!

the shit i put up with to make sure your shit works.
AND WHEN YOU HAVE INSTRUCTIONS RIGHT IN FRONT OF YOU, READ THEM, YOU FUCKWIT!
WHEN I TELL YOU EXACTLY WHAT TO DO, TO SAVE TIME, THEN CALL BACK, I EXPECT YOU TO HAVE DONE IT. I DON'T WANT TO SIT ON THE PHONE WITH YOU FOR 20 MINUTES WHILE YOU SET UP WINDOWS BECAUSE YOU'RE A MORON AND HAVE TO BE SPOON FED AND HAVE YOUR NOSE AND ASS WIPED TO DO ANYTHING!

and dear god, when you reinstall windows, as we've all said, 800 BILLION TIMES +, DON'T ASK ME WHAT INFORMATION TO PUT IN! I DON'T KNOW WHAT NAME YOU WANT TO USE! I DON'T KNOW WHAT ORGANIZATION YOU WANT TO USE! I DON'T CARE, EITHER!

and jesus christ in a taxi cab, is it so hard to type in the product key the FIRST TIME you read THE DAMN PRODUCT KEY LABEL instead of telling me 3 times you "have a whole messa numbers" on the paper.

I HATE SATURDAYS AT WORK.
AND I HATE ALL YOU INBREDS THAT I HAVE TO DEAL WITH.

Comments

[terata.livejournal.com]

After you have worked in tech support for a while, you will get used to such things. There is nothing worse then someone whining about something that can't be changed.

[tjernobyl.livejournal.com]

I had someone who bitched for an hour about having to click twice to activate DSL. I calculated it and figured that hour would be more than all the time he'd spend for the rest of his life doing that horrible surplus clicking.

[mellay.livejournal.com]

I've been working tech support for this company for quite a while. and don't get me started on the xerox on-site stuff i used to do. it just amazes me that people who run a business have to ask ME what organization/business name THEY want to register windows to.

[miguelitof.livejournal.com]

"There are no stupid questions, just stupid people."

You mis-spelled

[loosechanj.livejournal.com]

There are no such things as stupid questions.

There are only questions that let anyone even mildly knowledgable realize that the person who asked them has zero clue and a negative chance of ever getting any. Questions that make the reader realize that it unfortunate for all involved that the questioner was ever allowed within twenty--no, fifty--feet of a computer. Questions that make the average tech support person want to track down the person posting the question and engrave the answer on the querant's body a million times with a soldering iron.

Re: You mis-spelled

[mellay.livejournal.com]

yes...exactly.

if one more person asks me what name they want to register their windows to, i'm just going to start blurting out various criminals or celebrities. it's their fault if they use what i say.

[tryss.livejournal.com]

LOL I call saturday "Amateur Day". I do tech support for web hosting. During the week we get calls for ACTUAL WEB DESIGNERS that need help with SQL. ON saturday all the numbnuts come out with their Outlook problems and Frontpage (shudder)

[cmdrproteus.livejournal.com]

Sounds to me that you have it fairly good ;) Maybe your company enacted a no morons policy on the weekdays...maybe not, but I can dream :)

But yeah, Frontpage makes me cry :(!!

[tryss.livejournal.com]

LOL sometimes I get MORONIC designers on weekdays. Rare, but it happens. I makes me angrier than the amateurs because that have no excuse to not know how to use FTP.

[k8mnstr.livejournal.com]

I work the graveyard shift for a Web Hosting company (Negiyo). As a result not only do I get stupid people. But I get stupid people FROM INDIA! I swear to god there is this ONE school in India that teachs people how to use ASP and ASP.NET IMPROPERLY. If I get one more time about Response.Write or "should I use CDO or CDONT" I swear I will find the school and nuke it my damn self. Stupid people suck, but stupid FOREIGN people swallow.

[mellay.livejournal.com]

yeah.

the really sad thing about the foreign people that work for our company is, they have to have at least one college degree to get a job there...and yet american customers call them stupid. but these actually aren't, they know what they are doing. it's just that customers in bumfuck, tennesse or wherever are not used to accents and can't understand them, so therefore, they are stupid.