Ah, retail.

[tanamiya.livejournal.com]

Paraphrased to stick to the point.

Cx: "Hi. I'd like to pick up the computer I just bought that you were setting up for me."
Me: "Certainly. Can I see your receipt?"
Cx: "I don't have it on me."
Me: "I don't have any other way of identifying you to your computer. I'm sure you can understand that I can't just give computers out to anyone who asks for them..."
Cx: "This is ridiculous! I spent $800 here. You can't treat me like this!"
Me: "I'm afraid I can't just give you a computer, sir."
Cx: "Well, then, fine. Here's my credit card. I want you to give me a refund."
Me: "Certainly, sir. I can give you a refund...

...I'll just need your receipt."

Comments

[lihan161051.livejournal.com]

"Sir, it's not an *authorization* problem, it's an *authentication* problem.." (Totally not helpful in such cases .. but in such cases I often reach a point where my interest in being helpful has been utterly exhausted.)

[vulpisfoxfire.livejournal.com]

Of course, this story ends up going at least one of two directions after this...
a) Customer raises a big stink with their bank about you 'stealing their money',
b) It turns out customer actually bought their $800 computer someplace *else*.

Of course, there's the double-whammy where they raise the stink with the bank and then find out they were at the wrong place in the first place..

[snoopyh42.livejournal.com]

But remember, at NO point will that customer admit that THEY were in the wrong.

[russianswinga.livejournal.com]

The customer is indeed not wrong. A lookup of their purchase (or lack thereof) should take 30 seconds via the credit card they have just handed over. I don't understand what the problem is, and while I would have been less of an ass about it than the customer, they do indeed NOT need to present a receipt pretty much anywhere for this exchange to take place unless said computer was purchased with cash.