Funny, but sad ..

[lihan161051.livejournal.com]

Rule #1 of getting helpful results from tech support would seem to be "call when you're not completely plastered".

(I tend to wait until after noon to start on the hard stuff, myself .. this guy has clearly been drinking since sometime before dawn.. :: headdesk::)

Comments

[jecook]

Either that, or he never stopped.


"Espresso, Jack Daniels and Marlboros.
Because breakfast is the most important meal of the day."

[pne.livejournal.com]

Did you wake up in the morning feeling like P Diddy?

[jecook]

That snippet is courtesy of the Scary Devil Monastary, actually.

[emt-hawk.livejournal.com]

You mean you do tech support while sober?

[lihan161051.livejournal.com]

Yeah, $employer is kind of particular about that.

(There are times when a bit of a buzz might help.)

[ravenshrinkery.livejournal.com]

Not sure about this, there are some people I would rather deal with drunk than when sober. My convenience store days taught me this.

[lihan161051.livejournal.com]

Up to a point, I totally agree with you. When their speech is so slurred you can only understand about one word in three and have to give up on some avenues of troubleshooting because you can't get an intelligible answer to half your questions .. that's a bit much.

[ravenshrinkery.livejournal.com]

Which is when you BOFH them with the most advantageous (to yourself) interpretation of their slurred speech you can come up with. Hey, they told you to do it!

[http://users.livejournal.com/_caecus_/]

BOFH? I didn't realize that acronym was used outside of CoG.

[vulpisfoxfire.livejournal.com]

You, or them?

[vortex.livejournal.com]

When I worked IT, I did the complete opposite...I wouldn't take any calls or tickets during the second half of my shift. Those calls were typically:

1) something that someone should have planned on weeks/months ago, but now it's suddenly an emergency that you are somehow responsible and needs to get done "ASAP!".

2) Some really odd problem that would end up keeping me there long past the end of my work day.

3) Some really stupid idot who did something stupid that would end up keeping me there long past the end of my work day.

4) A sales person from out of town ~see "3)" above~

5) An A&$hole from out of town, also ~see "3)" above~

I am so glad I no longer work in IT. Life is so stress-free now...

[lihan161051.livejournal.com]

I'd prefer IT over public end user tech support, even on my tier. :p

(Then again, supporting consumer level products is itself a toxic mess, most of the time.)

[http://users.livejournal.com/_caecus_/]

A friend of mine used to have a quote I loved for #1. He would say, "A failure t prepare on your part does not constitute an emergency on mine."

[cowchris.livejournal.com]

But this could lead to a very comical rule #34

[lihan161051.livejournal.com]

It could. (Comical at least in the sense that certain male anatomy loses most of its critical functionality above a certain level of intoxication, so .. yeah.)

[shifuimam.livejournal.com]

I've gotten lucky as of late. The only thing my mom's asked me to do is recommend a netbook for her.

My bigger problem is customers who think I'm their single point of contact for the helpdesk at work, just because I emailed them once to follow up on an old ticket still open in Remedy.

[lihan161051.livejournal.com]

My bigger problem is customers who think I'm their single point of contact for the helpdesk at work, just because I emailed them once to follow up on an old ticket still open in Remedy.

Reminds me of the one who looked me up in the residential white pages and *called my personal cell and left a voicemail* ten minutes after one call. Somewhat less of a problem when you're not wide open to consumer end user calls, but a support buddy is never a good thing, even if he/she *is* otherwise a pleasant person. (The ones that vent bile at me for not being there ready to jump when they snap their fingers? Somehow I end up forgetting to respond after a while.)

[http://users.livejournal.com/_caecus_/]

I do 7 days on and 7 off, so that effectively broke my end users of this. I had a doctor email me with a critical issue once... on my first night off of 7. He was up in arms about it two days later and said something to my supervisor about emailing me. My supervisor said, "he's on his 7 days off rotation, and with the new policies, he can't check his email at home." He told me about it, and I laughed so hard.