So, how bad does it HAVE to be?

[mouser.livejournal.com]

Today I got a ticket in eMail (no call):
"The printer is jamming up - found some ball bearings in the output tray."

Too me over an hour to find the person that sent it in, and by then I'd gotten a new ticket, also in eMail:
"Printer not working at all now. When can we get a replacement."

The actual conversation consisted of me trying to get the guy to TURN IT OFF. He finally agreed after I got him to admit it wasn't printing at all...


Does it have to start smoking to be shut off, or do you have to see flames?

Comments

[alohawolf.livejournal.com]

only if the flames or smoke results in noxious fumes.

[mouser.livejournal.com]

I weep for medical professionals. I really do.

[the-s-guy.livejournal.com]

I've had a call where the printer had three-foot flames leaping out of it (turned out to be a stupidly improbable short on the main board somewhere), and it took ten minutes before the caller even bothered to mention this - he just wanted to complain that he couldn't print to his favorite printer.

Yes, there were three other printers of exactly the same model on the office network not fifteen feet from the caller's desk, why do you ask?

[captpackrat.livejournal.com]

I had a user whose CRT was sparking like a plasma ball. I told him to turn it off, but he turned it back on a few minutes later because it was "cool".

So even if it's on fire, they might still turn it back on because it looks cool.

[dave-iii.livejournal.com]

Well, y'know, sometimes ANY distraction from work is a good one. And if it's cool lookin', all the better.

[meitemark.livejournal.com]

If it's coming smoke from it, it must be working hard. Better not turn it off.
If flames are coming out, it is working VERY hard, and must not be bothered. You may however print out all your important (or not) emails before you delete it from your computer. Wait a bit then call and yell at techsupport. It is their fault!