Oh boy some customers...
May. 1st, 2004 07:05 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
reynardo.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI can cope with the not-so-technical ones. With those who inform me they are not very technically minded and so are willing to listen to my instructions. I had a guy the other day who was obviously mentally disabled but who happily followed me step by step, asked when he wasn't sure, and we had his computer up and running as fast as any others I've dealt with.
And then I had the guy who had had his internet connection up for 4 hours, had 3 computers connected via a network to the cable modem (which he must have set up between when the tech left and when he called us) and couldn't understand how the machines had downloaded 100MB in 3 hours. Because, as he explained it, he hadn't asked for any files to be saved on his machines, so he hadn't downloaded anything.
This guy, this person who had set up a network at home and who therefore had some technical knowledge, didn't understand that when you have a computer connected to the 'net EVERYTHING that comes through the modem counts as a download. Every web image, every Windows Automatic Update, every received email, every Nortons Live Update - all of them COUNT TOWARDS YOUR SMEGGING DOWNLOAD LIMIT YOU IGNORANT SON OF A MARTIAN EARTHWORM!!!!!!!
And 100MB in three hours between 3 different computers, all of which were probably downloading the full Windows Updates for the last 2 years, is really not that much. I think the office record is 6GB in a day, but then that guy was really trying.
And then I had the guy who had had his internet connection up for 4 hours, had 3 computers connected via a network to the cable modem (which he must have set up between when the tech left and when he called us) and couldn't understand how the machines had downloaded 100MB in 3 hours. Because, as he explained it, he hadn't asked for any files to be saved on his machines, so he hadn't downloaded anything.
This guy, this person who had set up a network at home and who therefore had some technical knowledge, didn't understand that when you have a computer connected to the 'net EVERYTHING that comes through the modem counts as a download. Every web image, every Windows Automatic Update, every received email, every Nortons Live Update - all of them COUNT TOWARDS YOUR SMEGGING DOWNLOAD LIMIT YOU IGNORANT SON OF A MARTIAN EARTHWORM!!!!!!!
And 100MB in three hours between 3 different computers, all of which were probably downloading the full Windows Updates for the last 2 years, is really not that much. I think the office record is 6GB in a day, but then that guy was really trying.
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Date: 2004-05-01 02:49 am (UTC)I could so smoke that. :)
Actually, I know I have before. Oh, to be back in the days of AT&T Broadband, before they got bought out by Comcast and their crew of bandwidth nazis.
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Date: 2004-05-01 07:09 am (UTC)anyway. Yeah, the computer-illiterate ones are usually nervous, but game for anything. It's the "professionals" and "IT guys" and 3rd party "techs" that are jumpy about opening the system. Even after I tell em that if they break something while in the course of troubleshooting with me or my techs, WE'LL REPLACE IT.
Le sigh. I feel your pain.
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Date: 2004-05-01 07:37 am (UTC)Ewwwww.
In any case, when someone opens a conversation with, "I'm pretty good with computers", I cringe. Fortunately, in my world, when they open with, "I'm in MIS/IT/IS/etc," they usually (a) mean it, and (2) are willing to listen - and ask intelligent questions.
6 GB?
Date: 2004-05-01 01:59 pm (UTC)no subject
Date: 2004-05-01 05:25 pm (UTC)and yes i got an email about it. and oddly enough i was not running a server.