Hardware and software support FAIL.

[jecook]

So $work bought a couple Power6-based servers a couple months ago as part of one of our major projects. (And at a significant cost, I might add.) Said servers also came with an expansion 'drawer' (really a rack mount chassis with a daughter board and additional space for disks). We've had a vendor in all week trying to get the OS and hardware fully configured.

Several lengthy calls to IBM's support and a visit from one of their field circus droids later, everything's back up and running.

For what appears to be some cables that were not connected by the ven-duh, an incorrectly connected set of cables, and a firmware update, something that would have taken about 2 hours to correct properly.

Now, I already know what half of you are going to say: "who didn't read the instructions?" Well, I certainly did, but I was looking for something else entirely at the time, and I assumed that the ven-duh knew better already- we bought the gear on their spec, after all. At least the Field Circus droid knew what the hell he was doing, and between him and IBM's support, got things up and running.

The fun part? We get to do this again when the rack we need for the second server arrives.

Comments

[lihan161051.livejournal.com]

At least now you know what to be on the lookout for when the next rack arrives .. :D (ducks and runs)

[jecook]

Yep. And the vendor is going to get the second server all prepped and ready for us, so all we have to do is plug it in, and let them build the disk arrays on it.