techrecovery | I...WILL...DESTROY...YOU...

How many times have you been through this?

DG: Dumb Guy/Gal/Gooberbrain
Me: A name I call myself

Me: Thanks for calling _______ Support, how may I help you?
DG: Uh yeah...I have a problem with "software X".
Me: I'm sorry, we only support "software A".
DG: That's what I said, I'm having a problem with "software A".
Me: Ok. What is the problem?
DG: I can get into it.
Me: What is your logon name for "software A"?
DG: I don't have "software A", I said I have "software X"! Didn't you hear me?
Me: I'm sorry sir, but we don't support "software X", we only support "software A".
DG: YOU JUST TOLD ME YOU DO SUPPORT "SOFTWARE X"!!!
Me: *sigh*
Me: *thinking* You're right sir. We do support it. What the hell do I know anyway? I'm just the tech you called. Could you please wait on eternal hold while I find my BFG10K?