Um, what?

[tanamiya.livejournal.com]

Okay, so the hinge fell off of your Sony laptop. It sucks. You wanted $retailer to send it out to Sony for you, despite the fact that $retailer is not well equipped to handle Sony's repairs, and despite the fact we quoted you a six week turnaround time, and despite the fact we told you Sony's customer service is much, much better if you deal with them directly. "I bought your $extended_warranty," you say, "so $retailer ought to fix it!" Your logic is impeccable, sir. Still, at your insistence, we sent your laptop out from the retail store, to the repair depot, to the outflow department, to Sony. Sony calls you and deems the unit physically damaged. You refuse the repair, have Sony send it back to our outflow department, to our repair depot, and finally to our retail store. And called us every. Single. Day. For the last three weeks. Asking if the laptop had returned. After we assured you we could call you when the laptop had come back. Clearly you have shown us that you are truly a paragon of logic and intelligence.

I really shouldn't have been surprised to see you back four months later. It looks like you got your hinge fixed. And now you're flashing me a piece of paper with barely intelligible words that are supposed to translate to, "I talked to Customer Service, and they're going to give me a new laptop." Because it makes sense to pay to have the laptop fixed right before you decide you don't want it anymore. Okay.

So I tell you this isn't something I can take care of -- I fix computers, not exchange them -- and in-store Customer Service directed you to my counter and you absolutely refuse to go back where you're supposed to be -- I let you know I'm calling in the manager to take care of things. I really shouldn't have been surprised that you'd blow up at me upon hearing that the manager will take two minutes to come to my tech counter. You started screaming that this was six months in the coming, and that waiting two minutes for a manager is unacceptable? I'm sorry you're frustrated by the situation, since human logic is clearly above you, but the manager hasn't quite gotten the knack of teleportation down just yet. He's working on it. Honest.

I'm thankful our tech room has a mini-fridge. I'm starting to think that Dr. Pepper isn't what I need to be stocking.

Comments

[toxico.livejournal.com]

The last time someone harassed us about a laptop on a daily basis while we waited for Dell to ship us a new LCD ("I dropped a curio cabinet on it."), we decided to search it for porn.

We found it.

Married guy, two kids, gay porn. Of him and (we assumed) his boyfriend. In the banana hammocks he won on eBay, or so spake the temp files.

(edited for a really bad typo...)

[tauren-wardrums.livejournal.com]

Yeah, I'm gonna go vomit now.

[laptop-mechanic.livejournal.com]

They willingly spent money on a Sony. That should tell you right there that they're mind-numbingly stupid.

Sony. Trying to be the Apple of the PC world, and failing.. except when it comes to pretentious over-entitled idiots with more money than sense that buy their products.

[hisamishness.livejournal.com]

My thoughts were much like this.

"Dude... you bought a Sony. What did you think you were getting, a real computer?"

[endotoxin.livejournal.com]

I've four words for you: 'Hip flask', and 'pill bottle.'

[laviededavid.livejournal.com]

wow I am so happy I dont deal with lusers like that. I just get the "im a computer illiterate (in their terms) vp that couldnt be bothered with you taking the 2 min to explain whats happening just fix it and be gone" type of user. Sadly though I wasn't allowed to bring my mini fridge with me when I started this job...