(no subject)

[buckaction.livejournal.com]

What's that? You have a Failed disk in your server?

NO PROBLEM! Gimme an iostat and format output!



Then, after waiting on hold for 10 minutes, What does she send me?


A document file (.docx)

With a picture of the terminal(SecureCRT) in it, showing PART of the requested outputs.



AWESOME!



ETA: I should clarify, that what is fairly common for people to do, instead of just simply copying/pasting the text directly off the terminal (which is easier for both them and myself), is that they either a)send a screenshot of the terminal, or b)complicate matters by sending me document files, rich text, or even pdf's with the requested text.

this chick took it a step further and sent me a picture of the terminal embedded in a document file!

Comments

[http://users.livejournal.com/hub_/]

they don't know better.... that's the sad part.

[kageneko.livejournal.com]

You cannot blame them. They are stupid.

(Oh, and hi there fellow Dream Theater fan!)

[amaena.livejournal.com]

really? oy! if you have the ability to login and find out a disk has failed, you should be able to figure out just to paste the text :P