Blackberrys

[mouser.livejournal.com]

No, I won't help you with getting your office eMail on your Blackberry. This is policy because there are enough versions out there and enough cell services out there that we'd have to have someone full time doing JUST that for all our clients.

Sheesh! If *you* bought it without asking us, you better be able to set it up!

Yes, there's a walk through for the iPhones, but that's because *I* own one and it amused me to write it. And it's so damn simple...

Comments

[vociferator.livejournal.com]

...The fact someone couldn't figure it out for a BlackBerry is what amuses me..

[gholam.livejournal.com]

Well, that depends. If your IT has set up a BPS/BES box, assigned you a CAL, and mailed you the activation password, then yes. If they haven't, it's a whole other story.

[mouser.livejournal.com]

No BPS, no BES. They're lost at the certificate level...

[gholam.livejournal.com]

Are they trying to set up BIS?

[mouser.livejournal.com]

Just email.

And I'm not going to help or it will become part of my job forever!

[jimbojones.livejournal.com]

Actually, setting up email accounts on a blackberry can just plain SUCK these days. Mostly because there isn't a "configure email account" option that lets you pick what type of server, the server address, etc... no, they just tell you to put in your email address, then the machine takes a blind and retarded fucking STAB at randomly figuring out what your settings ought to be. Which, of course, fails.

THEN, and ONLY then, can you actually go back and modify the retarded hash of a stab at configuring the mail account that the Blackberry made, and put in the actual correct information.

I have yet to encounter an end user who can figure that out properly on their own. So far, they've all, understandably, gone BUH? at some stage in the process and had to call me in to do it for them.

[3fgburner.livejournal.com]

We'll do it. However, we make the user sign a release form to the effect that we reserve the right to kill the Berry if it's misplaced, or the user leaves the organization. Note that I have an organization-issued work Berry, and a personal one that will never touch the organization's BES with a 50-foot pole.

[polarbee.livejournal.com]

I'm on good terms with the office manager in my husband's office, so it amused me to tell her that Blackberrys were ineffective if the organization didn't have a BES. So the one guy who wanted one (and is a real dick to my husband) was denied.

Muahahahaha.

>:) Realistically, he didn't need one and she didn't want to give him one (because he's also a dick to her), so I just gave her a handy technical sounding excuse.

[gholam.livejournal.com]

If the org has OWA/EWS enabled, you can set it up to work via BIS.

[ghostdandp.livejournal.com]

connection can be crappy thru that though. Much better for the company to just setup a BES server to actually have control over their content. Nothing like a angry employee running away with months of emails

[jecook]

THIS.

That's the sole reason why we have BES running in a (virtual) server at work- we have the ability to remotely wipe the device in the event it's lost/stolen/user leaves the reservation (so to speak)/etc...

At from an admin side of it (adding/removing users) it's pretty damn simple- I reckon the hard part it setting it up initally.

[trixtah.livejournal.com]

Exactly. A real enterprise should just get a damn BES and lock it down properly. After the initial config, it's been as solid as a rock for the last 4 years - not one downtime (other than patching).

[mouser.livejournal.com]

Cool - get me YOUR credit card number and I'll order it...

[goose-entity.livejournal.com]

buy one for me, too, while you're at it? Ta muchly.

;)

[gholam.livejournal.com]

I have a customer that uses BIS, because their one and only server is SBS 2008, and BPS doesn't support Server 2008 x64. Works fine for them...

[pne.livejournal.com]

Yes, there's a walk through for the iPhones, but that's because *I* own one and it amused me to write it.

That reminds me of a Usenet provider who has information for configuring various clients to connect to their service; their FAQ has a question along the lines of "You don't have any information about my favourite client! Fortunately, I know it will and can type up a page of instructions." with an answer something like "Thank you for your offer! You can send it to $EMAILADDRESS."

I've always thought that was a pretty awesome way of addressing the matter. (Though I doubt whether that's a Q that's FA...)