I appear to be having the same sort of day as many others.

[xforge.livejournal.com]

Caller: "I can't log in as < username >."
Me: "Okay, I've reset the password to Password1, with a capital P, and it will ask you for a new password."
C (quicker than it should take): "It still won't let me."
Me: "You're typing Password1, with a capital P and the 'one' is a numeral?"
C: "Er. Okay now it wants me to put in a new password."
Me: "Right."
C: "It says the old password is wrong!"
Me: "Did you change what it put in there automatically? The old password is 'Password1.'"
C: "Oh. Okay." (pause) "Okay now it says I can't use any of my past seven passwords."
Me: "That's right, you have to actually change the password. Just change one character and it will be fine."
C: (pause) "Still not working. It says it doesn't meet the requirements."
Me: (stabby) "It has to have capitals, lowercase and numerals."
C: (hemming, hawing, confusion, language barrier, harrumphing)
Me: "Okay, what do you want me to set as your password?"
C: (gives a word with no numerals)
Me: "It needs a numeral."
C: (gives numerals)
Me: "Done. Go in now."
C: "Okay it's logging in." (pause) "Okay now where's the General Ledger application?"
Me: (no idea what she's talking about) "There's not an icon on the desktop? Or the program name doesn't appear in the Program list under the Start button?"
C: "No, the desktop is blank, it only says My Documents and My Computer. < Username > is out sick all week and..."
Me: "You're using someone else's login??!"
C: "We have to, in order to use the GL program."
Me: (No, no you don't. At all. Ever.) "Okay, open the web browser and give me the IP address it shows."
C: "I don't have a web browser. I don't have nothing (sic). It just kicked me out of Windows."
Me: "It kicked you out of Windows?"
C: "Oh yeah, that happens like, 20 times a day or more."
Me: "And you never thought to call us about this?"
C: "Well.... No."
Me: "Okay, you're going to have to find one of your associates to help us with this all right? I'll wait on the line."
C: "Okay." (puts phone down)

Five minutes of background jabbering in Dutch later, I hung up. They didn't call us back as far as I know. I want to fly to Aruba just so I can go on a neck-stabbing spree. Please?

Comments

[red-scully.livejournal.com]

O_0 There are no words for that one. Weirdos. *hands you a drink*

[cirobi.livejournal.com]

Wow.... just wow.

[lunatic59.livejournal.com]

Um, is not signing in under someone else's credentials cause for immediate termination? Just saying ...

[argonel.livejournal.com]

nah, just firing....out of a cannon.

[xforge.livejournal.com]

We kinda look the other way unless it becomes particularly egregious, and that's REALLY ASKING FOR THE SARBOX AUDITORS TO HAND US OUR CORPORATE ASSES ON A PLATTER, but yeah, it's supposed to at least get you and anyone else involved in handing around passwords written up.

[lunatic59.livejournal.com]

It should at least be the old "mouse hand in the blender" treatment.

[ghostdandp.livejournal.com]

there are so many better reasons to go to aruba

[xforge.livejournal.com]

Not the least of which being, our company owns the resort and I can stay a week for $75.

[zendequervain.livejournal.com]

JK;SDFASDF

Sign me up for somewhere that does that, stat!