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techrecoveryOkay, Microsoft, it's time to hire people whose IQ's exceed their shoe size.
Background: We provide laptops to our sales force, but not to management (who are supposed to be in their respective offices). If management wants to work remotely we will support whatever they decide to buy.
Situation: Our credit manager wanted a new laptop and was advised he'd need a professional version of the OS to join the domain. He bought it this week at Best Buy which, of course did NOT come with Win7 Pro, but was sold a boxed version of the Win7 Pro upgrade for ~$90.
I am not surprised that the "geeks" at Best Buy did not know about/understand/explain the in-place upgrade options, nor am I surprised that when they tried to run the upgrade DVD it failed and they hadn't a clue why.
But, c'mon, shouldn't Microsoft Support have the easy and obvious answer right at their off-shore fingertips? The credit manager brought in his new laptop this morning and threw it on my desk telling me that three different support calls to MS couldn't get thier own upgrade to run and I had to figure it out because I was the one who "made" him buy it.
Um ... no problem. Open COMPUTER>PROPERTIES click upgrade options [it's only the first item on the list] and select "I alread have a license key." Enter license key from boxed version and let it fly ... 10 minutes later ... done.
Who do I send the invoice to? Ballmer or Gates?
Background: We provide laptops to our sales force, but not to management (who are supposed to be in their respective offices). If management wants to work remotely we will support whatever they decide to buy.
Situation: Our credit manager wanted a new laptop and was advised he'd need a professional version of the OS to join the domain. He bought it this week at Best Buy which, of course did NOT come with Win7 Pro, but was sold a boxed version of the Win7 Pro upgrade for ~$90.
I am not surprised that the "geeks" at Best Buy did not know about/understand/explain the in-place upgrade options, nor am I surprised that when they tried to run the upgrade DVD it failed and they hadn't a clue why.
But, c'mon, shouldn't Microsoft Support have the easy and obvious answer right at their off-shore fingertips? The credit manager brought in his new laptop this morning and threw it on my desk telling me that three different support calls to MS couldn't get thier own upgrade to run and I had to figure it out because I was the one who "made" him buy it.
Um ... no problem. Open COMPUTER>PROPERTIES click upgrade options [it's only the first item on the list] and select "I alread have a license key." Enter license key from boxed version and let it fly ... 10 minutes later ... done.
Who do I send the invoice to? Ballmer or Gates?
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no subject
Date: 2009-10-26 04:47 pm (UTC)no subject
Date: 2009-10-26 04:53 pm (UTC)no subject
Date: 2009-10-26 05:16 pm (UTC)no subject
Date: 2009-10-26 06:50 pm (UTC)I have not.
no subject
Date: 2009-10-26 11:37 pm (UTC)no subject
Date: 2009-10-27 03:18 am (UTC)no subject
Date: 2009-10-27 02:18 am (UTC)threw it on my desk telling me that three different support calls to MS couldn't get thier own upgrade to run and I had to figure it out
I'm sensing there are more problems than Best Buy, here.