Just. Follow. My. Instructions.
Apr. 20th, 2004 06:00 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
reynardo.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryThis is a bundle of rants, all lumped into one nice tight package of venom.
1) If I ask you to shut down your computer, dead, all the way, off, and let me know when you've done that, I do NOT want to hear you say "Yep, restarting it now". If I wanted it restarted, I would tell you. I would have said "restart" or "reboot your computer". DO NOT RESTART YOUR SMEGGING COMPUTER UNTIL I TELL YOU TO!!!
2) If I tell you to "Go to Start, then to Control Panel..." for the first time, and you're very insecure about computers, I understand that I have to explain to you to click on each one as we go. If it's the FIFTH TIME WE'VE DONE IT YOU SHOULD HAVE THE IDEA BY NOW!!!
3) If you ring up for technical support because you've already used your monthly data allowance, and I ask you to let me guide you through a few simple steps on the computer, DO NOT YELL AT ME THAT YOU ARE NOT TECHNICALLY MINDED THEN COMPLAIN TO A SUPERVISOR THAT I DIDN'T HELP YOU. I have guided 80 year old half-deaf non-technical women through seriously technical modem resets using items they had in their sewing baskets - your simple typing exercise would have been a doddle, and your account would not have been suspended for virus distribution if you had just taken 5 minutes to listen to me.
4) To my over-zealous co-worker The Thai food that was in a named bag in the fridge was for my dinner tonight. If you are ever doing the graveyard shift, you try finding somewhere open that'll send you food at 3am in a business district. It was only through the grace of $DEITY that I found out the food had been sitting on the bench all day in a warm office, and didn't just grab it and heat-and-eat it.
On the plus side (?), I humbly and totally confess that I pimped tonight. Full-on. A customer was very very happy with what I'd done, and offered to send me a bottle of whiskey. In our little call centre, there's something that's worth far more than a free drink - positive customer feedback. I had sent them a couple of test emails to check the connection, and those emails were from our main support address, so I asked them straight out "That's very sweet, but it would mean a lot more to me that if you're happy with my service, you respond to my test emails and say I was helpful. That'll go to my team-leader and will give me a good reputation." So they did.
1) If I ask you to shut down your computer, dead, all the way, off, and let me know when you've done that, I do NOT want to hear you say "Yep, restarting it now". If I wanted it restarted, I would tell you. I would have said "restart" or "reboot your computer". DO NOT RESTART YOUR SMEGGING COMPUTER UNTIL I TELL YOU TO!!!
2) If I tell you to "Go to Start, then to Control Panel..." for the first time, and you're very insecure about computers, I understand that I have to explain to you to click on each one as we go. If it's the FIFTH TIME WE'VE DONE IT YOU SHOULD HAVE THE IDEA BY NOW!!!
3) If you ring up for technical support because you've already used your monthly data allowance, and I ask you to let me guide you through a few simple steps on the computer, DO NOT YELL AT ME THAT YOU ARE NOT TECHNICALLY MINDED THEN COMPLAIN TO A SUPERVISOR THAT I DIDN'T HELP YOU. I have guided 80 year old half-deaf non-technical women through seriously technical modem resets using items they had in their sewing baskets - your simple typing exercise would have been a doddle, and your account would not have been suspended for virus distribution if you had just taken 5 minutes to listen to me.
4) To my over-zealous co-worker The Thai food that was in a named bag in the fridge was for my dinner tonight. If you are ever doing the graveyard shift, you try finding somewhere open that'll send you food at 3am in a business district. It was only through the grace of $DEITY that I found out the food had been sitting on the bench all day in a warm office, and didn't just grab it and heat-and-eat it.
On the plus side (?), I humbly and totally confess that I pimped tonight. Full-on. A customer was very very happy with what I'd done, and offered to send me a bottle of whiskey. In our little call centre, there's something that's worth far more than a free drink - positive customer feedback. I had sent them a couple of test emails to check the connection, and those emails were from our main support address, so I asked them straight out "That's very sweet, but it would mean a lot more to me that if you're happy with my service, you respond to my test emails and say I was helpful. That'll go to my team-leader and will give me a good reputation." So they did.
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no subject
Date: 2004-04-19 03:14 pm (UTC)In ours, we have a nice system. Positive customer feedback is worthwhile because it does get you a good reputation - but it also gets your a free drink, since if a customer actually writes to thank us, we get a nice bottle of wine courtesy of the company.
I like that system!
no subject
Date: 2004-04-19 05:25 pm (UTC)PS. you said Smegging! That's so cool!