(no subject)

[sdx.livejournal.com]

"Isn't that what I pay you for???"

No it isn't. Ma'am, I am the internet tech support for your ISP. You dont pay for your tech support, you pay for your DSL connection, and we provide the tech support as part of it.

However, we're not responsible for your entire computer, as I have spent the last 10 minutes explaining.
When your dumb ass didnt unplug your computers during the ongoing electrical storm because you couldn't be bothered to stop playing Pogo, and for some reason your network card no longer
shows as being connected (your local area connection icon is no longer present) , that is not our problem.

Here is the # for your manufacturer, and please, dont be a bitch and call right back because you think someone else is going to give you a different answer.

(of course they call back. You can spend 10 minutes explaining why its a hardware issue and they'll still call back, acting like they never talked to anybody, trying to get the next person to fix their computer).

Comments

[xforge.livejournal.com]

And not in one billion years would you ever be able to teach these people the meaning of the term "scope of support."

[pretentious-cow.livejournal.com]

My favourite is when they say "BUT THEY GOT MY INTERNET WORKING AGAIN LAST TIME" And then you realise it's time to start drinking as you very gently and very patiently explain AGAIN

[xforge.livejournal.com]

If support technicians all drank as much as we say we need to, our livers would all be in museums.

[kerberos.livejournal.com]

The liver would be in a right pickle!

[tullamoredew.livejournal.com]

that's why logging tickets is a good thing, even though it makes your fingers hurt sometimes :)