[identity profile] russianswinga.livejournal.com posting in [community profile] techrecovery
Dearest user:
My programmer job application clearly stated that a requirement of my position is that I should be able to lift 50-75 pounds. I am employed as said programmer. I am carrying said 50 pounds right now, as you can probably tell by the Optiplex 270 towers I have in each of my hands. I have just carried them down 3 flights of stairs and had to use my leg to open the door. Yet you approach me as I cross the parking lot holding these two machines, and proceed to stop me and ask me a question regarding your handheld. When I tell you to take it to the helpdesk, you persist in asking me if I can give you any steps to fix your wireless issue.

Why yes, yes I can.

Step 1: walk to an area that has wireless coverage. I.E. NOT the parking lot
Step 2: kindly let me proceed, as my fingers are burning from holding these awkward towers, and I'm not inclined to drop them on the ground.

And dear user... FUCK YOU! I will likely not be able to lift my fork as I try to eat dinner tonight due to your decision to get your issue resolved by me as opposed to the help desk. I repeat it again: FUCK YOU. You did not just cause me inconvenience, you, through your sheer stupidity, or social ineptitude, caused me personal injury. I hope when the next round of layoffs comes, you'll be the first to go. But knowing the seniority procedure at this institution, it will, of course, be me.

Date: 2009-06-23 12:14 am (UTC)
From: [identity profile] kallell.livejournal.com
if they physically stopped you from progressing file a workman's comp claim

Date: 2009-06-23 12:15 am (UTC)
From: [identity profile] trayce.livejournal.com
Blimey, don't they let you use a trolley? :/

Date: 2009-06-23 11:16 am (UTC)
From: [identity profile] ghostdandp.livejournal.com
Just keep walking.

If you have decent boss's they'll back you up.

I do both techsupport and systems support here. I regularly have people come up to me and ask me for help "Oh, is your email not working?" "uh.. no.. it's working. Why?" "I figured that's why you didn't submit a ticket" is a normal conversation for me. or "Can you help me right now?" "No" "My Management wants us to have a 'Can Do' attitude to all requests!" "My managerment wants you to submit a ticket"

Best was when a particularly annoying user came up and interupted me in the middle of a phone call with helping the head cheese, the guy who's last name is part of the company's name. "Excuse me $Head Cheese$, but $Annoying User$ has walked up and is asking me a question without a ticket, one minute".. Annoying User scalked away embarrased.. although never got the hint, he's still annoying.

Date: 2009-06-23 01:36 pm (UTC)
From: [identity profile] freaktech.livejournal.com
I get this all the time. It's like they see you with something in you arms and think, "He can't smack me for being and idiot."

50lbs for two Optiplex 270's? You have bricks in them?

Date: 2009-06-23 04:03 pm (UTC)
From: [identity profile] sethb.livejournal.com
Don't drop them on the ground. His toes deserve them.

Date: 2009-06-23 06:00 pm (UTC)

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