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Jun. 11th, 2001 06:03 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
ckenshol.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryTrue Story:
I just got "coached" on one of my calls. I had to have a meeting with a supervisor about my lack of customer service skills. The guy repeatedly said over and over and over again that he was stupid, a moron, and couldn't understand. And I didn't agree with him. Come on. It's fundamentally wrong for me to disagree with a customer who says that. I mean, I encourage that kinda thinking... makes it easier for me to manipulate.. I mean help the customer. It's not like it's my fault that he actually took me serious when I told him to put the paper clip in the hole that says 120V. Besides, electrocution is a perfectly viable troubleshooting step, and if they don't call back I consider it a solved case. Some people. I actually used the line on this EXTREMELY stupid lady that her computer is broke because of magnetic distortions cause by solar radiation. Dumb Asses. Don't thank me, it's my job.
I just got "coached" on one of my calls. I had to have a meeting with a supervisor about my lack of customer service skills. The guy repeatedly said over and over and over again that he was stupid, a moron, and couldn't understand. And I didn't agree with him. Come on. It's fundamentally wrong for me to disagree with a customer who says that. I mean, I encourage that kinda thinking... makes it easier for me to manipulate.. I mean help the customer. It's not like it's my fault that he actually took me serious when I told him to put the paper clip in the hole that says 120V. Besides, electrocution is a perfectly viable troubleshooting step, and if they don't call back I consider it a solved case. Some people. I actually used the line on this EXTREMELY stupid lady that her computer is broke because of magnetic distortions cause by solar radiation. Dumb Asses. Don't thank me, it's my job.
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Monitored?!?
Date: 2001-06-13 07:54 am (UTC)dun-dun-DUUUUN!!!!
Robert we need to talk about that call, MEEP!
Good news is I still scored a 4.3 out of 5, just a slap on the wrist for making her cry