(no subject)

[ckenshol.livejournal.com]

True Story:

I just got "coached" on one of my calls. I had to have a meeting with a supervisor about my lack of customer service skills. The guy repeatedly said over and over and over again that he was stupid, a moron, and couldn't understand. And I didn't agree with him. Come on. It's fundamentally wrong for me to disagree with a customer who says that. I mean, I encourage that kinda thinking... makes it easier for me to manipulate.. I mean help the customer. It's not like it's my fault that he actually took me serious when I told him to put the paper clip in the hole that says 120V. Besides, electrocution is a perfectly viable troubleshooting step, and if they don't call back I consider it a solved case. Some people. I actually used the line on this EXTREMELY stupid lady that her computer is broke because of magnetic distortions cause by solar radiation. Dumb Asses. Don't thank me, it's my job.

Comments

[liquidmercurial.livejournal.com]

I hate being monitored. I used to have customer service skills....until I started technical support. I don't need to be coached on my calls. REALLY. It's the customers who need the goddamn coaching!!

Monitored?!?

[sputtertoo.livejournal.com]

I once made a customer cry, boy did I feel good about that, really bad day. Then she hung up and my phone rang....

dun-dun-DUUUUN!!!!

Robert we need to talk about that call, MEEP!
Good news is I still scored a 4.3 out of 5, just a slap on the wrist for making her cry