Deja vu - welcome to the cube farms.

[morningside.livejournal.com]

I came across the following Slashdot story a while ago here and I forgot to post at the time, but it just ring so many bells, and I wish it'd been shown about the time I was working at one of these tech support 'farms'. Scary thing is, it's really familiary - the place I used to work at rewarded us on calls taken, with no real reason to fix calls. I didn't realize this till my last month, but if I went back there - no way I will though - I reckon I could be buzzing through calls pretty damn quickly. Sad but true. Anyone here work or has worked at a similar establisment to the one in the Slashdot story?

Comments

[residentgeek.livejournal.com]

Trauma! Trauma! I used to work tech support for H&R Block and it sounds *exactly* like that. Jeez, I wouldn't go back to working at that job even if I got paid 10x what I was making. The phones didn't watch us, Mission Control did. You couldn't even go to the bathroom without MC knowing all about it and exactly how long it took you.

[tjernobyl.livejournal.com]

Yea, I started out in a place like that. Now I'm in a place where we're a lot more focussed on solving problems, I'm running through a LOT more calls than anyone else. Hard to get back into the caring-about-customers vibe!