When the nice IT support guy

[emt-hawk.livejournal.com]

tells you that there is no wireless in your building, you should believe him.

Luser: "But my wireless tells me there is signal!"
NITSG: "That's in another building across the street. You're out of range for the signal."
Luser: "But my wireless tells me there is signal! Why do they get wireless, and we don't?"
NITSG: "Because their building was remodeled, and they don't have sheet metal in the walls."

--H

Comments

[egearman.livejournal.com]

You should tell them it's because the budget was used answering questions like this.

No idea.

[emt-hawk.livejournal.com]

I wasn't going to be bothered actually walking to another floor in my building to answer the question of someone who's not in my assigned group. I have 100 users, around the world to support.

My guys pay a premium price to have their own tech support guy, but my dispatcher feels that is not relevant to his needs, and assigns me crap to do for other users. But if I tell him that, his answer is "Well, if you can't do it, we'll hire someone else who can!" So I get stuck with crap like that.

--H

[ravenshrinkery.livejournal.com]

Be glad you don't need those two extra sprinkles of Risperdal, little Billy.

[hiroe.livejournal.com]

Operator: We get signal.

[canray.livejournal.com]

Captain: What !

Operator: Main screen turn on.

[ace-brickman.livejournal.com]

Cats: How are you Gentlemen !!

[jecook]

Love the icon.

[canray.livejournal.com]

Yeah, Schlock Mercenary Rocks!

[wolfhound668.livejournal.com]

I got this more then once at my last job before we put wireless in. Always from the upper floors. After informing the clueless user that we did not in fact have a wireless network in our building the follow conversation would take place.

Clueless user: I can see all sorts of wireless on my laptop but they all have locks so I can't get to them. You need to tell me the code so I can get in.

Me: Are they all labeled Orange1, Orange2, etc?

CU: Yeah.

Me: Look out your window. Do you see the (major nation-wide home supply store who's name is in big orange letters on the building) across the street?

CU: Yeah.

Me: Those are their access points, not ours. We don't have wireless.

CU: Oh

[mcity.livejournal.com]

I work in an electronics store across from a Starbucks. Aside from people wanting us to figure out what type of RAM or laptop adapters they need based on nothing more than "It's a Toshiba", we occasionally have them asking why their connection to Starbucks keeps directing them to a login screen.

It's adorable, really.

[armethis.livejournal.com]

Try having some of the buildings on campus being in range of national defense buildings. Can anybody say "ACTIVE ECM"

Oh and kudos on the Schlock Mercenary icon.