If you REALLY want to know how your machine is doing...

[laptop-mechanic.livejournal.com]

Then you should, YOURSELF, call me. Do not have your secretary-minion call for you, because she has garbled the last four responses I've given.  So yes, now you have the unrealistic expectation that your machine was supposed to have been done today, because the minion heard what she wanted to hear and repeated it to you. So next time, call me yourself and save us both some headaches.

Comments

[ursulagoddess.livejournal.com]

IMHO having someone other than the end user call in the issue is probably the worst part of being in tech support.

[confectionqueen.livejournal.com]

Really, because I love to play telephone.