techrecovery | Phone support habits I hate (Reply)

It's strange, but most customers usually hear what they want to hear. The following is a list of situations that really annoy me, yet to my surprise insist on happening, customer after customer - and to think all could be avoided had the customer actually listened to me.....

Me: "Can I have your phone number with area code please?"
Them: "Nine five six two -"
Me: *wince* "With area code please."
Them: "Er....three one six three."
Me: *pause* "That's a postcode, not an area code. I don't think you're sending a letter."
Them: "Er, so what's the area code for Melbourne again?"
Me: *sigh* "That would be zero three."

Me: "Can I have your username please?"
Them: "Joe Bloggs."
Me: *no match* "Is that double-gee?"
Them: "It has a space in it."
Me: *bang head* "Is that your name?"
Them: "Well, yeah." Duh!
Me: *sigh* "What's your username?"
Them: "Username?" Parlez anglais?
Me: "The first half of your email address."
Them: "Oh! Er, joebloggsl33th4x0r@hotmail.com."
Me: "That's not one of our email addresses!"
Them: "Well it's the one I use!"
Me: *argh!* "Fine. Let's use your surname instead...."

Me: "What version of Windows do you use?"
Them: "Windows Professional."
Me: "Windows 2000 Professional or XP Professional?"
Them: "Er, Windows Professional!"
Me: *sigh* "Okay then, what colour is the Start button?"
Them: "Green."
Me: "Ah. That's Windows XP Professional."
Them: "That's what I said, Windows Professional!"

And when doing incoming Accounts calls on Helpdesk.....a simple statement, but it's amazing the amount of times someone actually begins their convo like this:

Me: "ISP Accounts, this is LordStorm."
Them: "Er, hi. I have an account with you....."

Really? No shit! Never would have guessed that! *slaps forehead*