Dear idiot end user.

[darkrose.livejournal.com]

Dear Idiot End User,

To answer your question, yes I think you are stupid. Apparently, you are incapable of following step-by-step instructions to open a ticket and provide the necessary information for me to help you.

No, I won't provide you with a reg key for the software you're trying to use -- it was discontinued 5 years ago and support was pulled for it after ample warning (eg: 5 or 6 e-mail messages to all users of the product). You were told it won't work with Windows XP SP2, so you can forget about SP3 or Vista. You were told the reason the software was pulled was because there are better quality 100% FREE products available, and we as a business have moved in a different direction.

No, you can't talk to a supervisor, because I *AM* as high as you're going to go.

You see, I wield lots of power in this organization. I can generate you a registration key because I am just that awesome. But when you don't follow my instructions and then have the gall to get angry when I tell you to fuck off (in the nicest, customer service-speak possible, of course), I have very little incentive to bend the 'rules' and make you happy.

So yeah. Here's a clue: Don't treat someone who is trying to help you like a piece of shit, follow what he is trying to tell you, and don't be a dickface, and you might actually get what you want. But this time, you're not getting it.

Hugs 'n Kisses,
Darkrose

Comments

[ofstarstuff.livejournal.com]

So yeah. Here's a clue: Don't treat someone who is trying to help you like a piece of shit, follow what he is trying to tell you, and don't be a dickface, and you might actually get what you want. But this time, you're not getting it.

Wait, does it mean that us techs are, uh, people? And deserve respect as such?

...

Nah. That's just a rumor. Nevermind it.

[sgt-easton.livejournal.com]

Off topic: BSG!!! And damn soon!

[ofstarstuff.livejournal.com]

I've been bouncing off the walls ^^;

[trixtah.livejournal.com]

You missed a marvellous opportunity there. Download new improved freeware product. Tell luser that it now costs twice as much as his original product for the "upgraded" version, but unfortunately, you don't provide support for it, due to the company's new direction. Take luser's credit card details. Send freeware product. Tell luser that product name is different because of company's new direction, and that they're realigning their brand strategy (or some other marketing bullshit).

Laugh all the way to the bank.

We all wish.