Customer "Service"
Dec. 9th, 2008 11:07 am![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
cjkline83.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryI'll never understand this company. I'm charging this customer $200 for a battery backup that we pay $59 for. She's paying us time and labor to come install a battery back up that she needs. Without it, her computer is not protected against power failure and surge spikes. But, no, I have to *wait* to see if anything else comes in for that area. So what if it comes into the area? I have most of the shit I need WITH ME in my CAR. You wonder why you don't have much business, and its because we're forcing our customers to wait for shit they really need. Its a terrible way to do business and it makes me look like a dick when I already told them I'd be on my way over before you stopped me. So now, I'm going to look like a tool because I can't call this loyal customer and explain to her that you're making me make her wait.
Die in a fire.
Die in a fire.
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no subject
Date: 2008-12-09 04:42 pm (UTC)*offer cookies*
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Date: 2008-12-09 04:56 pm (UTC)We have an 8x5 maintenance contract. If your shit breaks after 5pm Monday Thru Friday, or anytime on holidays or weekends, you pay us overtime to come fix it. So, normal customers pay $90/hour. Which means they have to pay $135/hr for after hours incidents.
no subject
Date: 2008-12-09 05:00 pm (UTC)no subject
Date: 2008-12-09 04:53 pm (UTC)no subject
Date: 2008-12-10 08:45 am (UTC)