(no subject)

[mtupyro.livejournal.com]

"Windows 2007" is not an operating system, no matter how many times you insist it is or how many words you add to it.

Pyro: "What OS are you running?"
Customer (who claims I don't know how to do my job): "Windows 2007"
P: "That's not an OS"
C: "Microsoft Windows 2007"
P: "That's still not an OS"
C: "Microsft Windows Office 2007"
P: "That's a program suite on the computer, not an OS"
C: "Microsoft Windows Office Outlook 2007"
P: *white flag and headdesk*

Comments

[ashonaut.livejournal.com]

OF COURSE that's an OS. It followed Microsoft Windows Internet Explorer 2006.

[ptstech.livejournal.com]

BWAHAHAAHAAHAAHAA!!!!!

[xforge.livejournal.com]

"I am going to ask you one more time what operating system you are running, and if you say the words "two thousand seven" again, I shall stab you in the neck with a pen. Now, what operating system are you running?

[mtupyro.livejournal.com]

"Dell"

[fluffydragon.livejournal.com]

ROFL

[kizayaen.livejournal.com]

"Say '2007' again. Say '2007' again, motherfucker, say '2007' one more goddamn time! I dare you, no I double dare you, say '2007' again..."

[fluffydragon.livejournal.com]

Hancock reference FTW

(edit) okay, I don't remember 'motherfucker' in Hancock, but it sounds a lot like it..

[kizayaen.livejournal.com]

.... not Hancock.

Pulp Fiction.

"Say 'what' again. Say 'what' again, motherfucker, say 'what' one more goddamn time! ..."

[fluffydragon.livejournal.com]

Derp.. I knew this, I really did.. Hancock just lept to my brain first for "Call me 'Asshole' one more time.... "

mouth brain reacted bfore brain brain.

[canray.livejournal.com]

Do they speak English in "Asshole"?

[xforge.livejournal.com]

GUFFAW!!!

Very good.

[jokergirl.livejournal.com]

Damn, you beat me to it :(

;)

[batchfile.livejournal.com]

oh!

um, i apologize for directing that particular user of mine to you...

[chaobell]

Oh God, I don't miss these. I bet my former co-workers are getting calls about "Windows Vista XP 2007" left and right.

[xjems.livejournal.com]

wow...just...wow...

[antikythera.livejournal.com]

If they say Windows at all, you can then ask them "Vista, XP, or 98?" and they'll name the one they recognize.

I do customer-end support and I get people all the time who draw a blank when I ask for "operating system". When I give them choices they know which one to pick.

[goes-kaboom.livejournal.com]

You're lucky. I do tech support for a cable giant and whenever I ask "Are you running XP or Vista?" the most common answer is, "... *scoff* well, how am I supposed to know THAT?"

[mouse-from-marz.livejournal.com]

this made me laugh helplessly for a full minute... GJ.

[attackgypsy.livejournal.com]

I used to work for one of those, and got that one every single day, 2-3 times..

That, and "what browser do you use?" "What the hell is a browser? I just click on the big E and the internet comes up. Now fix it."

[spaz-own-joo.livejournal.com]

Shitty attitude notwithstanding, that does answer the question.

[reanimated.livejournal.com]

oh no no. here's what i had last week: what version of safari are you using? "OS X 10.5.5." um.

[chaobell]

I bet the second most common answer is "Yes."

[ptstech.livejournal.com]

You'd probably be right.

[canray.livejournal.com]

"Because if you don't know the answer to this question, you're not even going to begin to understand the instructions I'm about to give you. Please turn the phone over to someone else if you cannot answer this simple question."

"Ray, you can't say that to the customers!"

"Why not? It's part of that 'Do not lie' rule you forced down my throat after that last solar flare. So, do I lie or don't I?"

[the-s-guy.livejournal.com]

you can then ask them "Vista, XP, or 98?" and they'll name the one they recognize.

And they will get it wrong.

[trixtah.livejournal.com]

Seconded. Ok, you still get a few morons, but showing what a smart-arse you are to the computer-fearful wastes everyone's time, including your own.

[attackgypsy.livejournal.com]

Blue or Green?

[vampireborg.livejournal.com]

Yeah, this. "Is your start button square or round?"

[kostika.livejournal.com]

That doesn't work if the build is going out made to look like classic Windows. Then XP will have a square start button. I don't know if that can be done to Vista though.

[jecook]

Yes.

We had vista floating around on a machine for a couple days in the support department before we had to give it to the apps guys with XP on it, so we had some fun exploring the machine before hand.

[kostika.livejournal.com]

Good to know. At least I know I won't be stuck with that ugly memory hungry GUI when I'm finally forced to upgrade.

[guinevere33.livejournal.com]

...This explains why all my tech support phone calls suddenly become friendly when I instantly answer this question with "XP Pro".

God, peopple are dumb.

[canray.livejournal.com]

THANK YOU!!! On behalf of Techs everywhere, THANK YOU!!!

Dear God, there's intelligence out there after all!!!

[meow-tuna.livejournal.com]

really? The second I mention Linux I swear, everytime I hear this whispered "Aw crap ..."

[the-s-guy.livejournal.com]

That's a matter of support policy not matching up with hiring/training policy, though. ISPs should either have a Linux/Unix support policy or at the very least an "other OSes" policy. And then either hiring people who have the appropriate level of knowledge, or training them to that level.

Otherwise, simply make the policy "Give 'em the config settings and let them work out the implementation."

And put the friggin' policy up on the ISP website and train all tech, sales and CS personnel in its existence, so at least when someone using ObscureOS 0.7 bitches about the lack of support, you can at least say "Anyone here could have advised you of that before you signed up."

Come to think of it, maybe the policy should be on the sign-up forms (both web and paper) as well...

[vagrant-ed.livejournal.com]

One time when I was asked what I run, I had to say, "Vista, XP, FreeBSD, Ubuntu, or Mac OSX... which one would you like?"

[ghostdandp.livejournal.com]

When I was looking for a helpdesk guy I had resumes of people touting there experience with Windows 2007, both desktop and server.

[demented-pants.livejournal.com]

Ahh, the shitcan file.

[dv8nekomimi.livejournal.com]

LOL! This happens to me so often!

[ghostintheshl.livejournal.com]

Sounds like something my dad would say. Damn.

[linguafranca.livejournal.com]

Before there was Vista, I had several users with "Windows 2000 XP."

[spaz-own-joo.livejournal.com]

Tell 'em to reboot.

"I need you to see the splash screen so we know what OS we're dealing with. There's no other way."

Not true, strictly speaking, but it means they won't lie to you about having rebooted.

[reanimated.livejournal.com]

maybe i should try this in chat support...;p

[mcity.livejournal.com]

I don't even bother asking them if it's grey, since I figure anyone with an older version of Windows would at least have learned what it's called by now.

[mcity.livejournal.com]

C: "Microsoft Windows Office Outlook Paint Notepad Word 2007"
P: "Out of curiosity, do you know who, say, makes the computer you're using? I'm just wondering if you can divulge that with your mighty psychic abilities. Try it."