(no subject)

[drquuxum.livejournal.com]

Dear Chair,

Installing printers on your laptop is NOT considered a critical ticket.

No love,
Q

Comments

[toxico.livejournal.com]

Are you kidding? Of course it is.

So is dropping virtualization tasks and driving to the store to purchase a sync cable for an iPod because one of the board members left theirs in the UK.

Also, swapping a monitor because it isn't colormatched to the keyboard and mouse, with the excuse that "it is little things like this that keep us going during these trying times," is also a high-priority request.

[wolfhound668.livejournal.com]

I can top it. The company I left a couple of months ago had seven remote sites. It had been decided long before I got there that policy would dictate that *every* ticket opened from one of the remote sites, no matter how insignificant, would be opened as a priority-one, must be responded to within fifteen minutes, ticket.

Some jackass has his caps-lock on and locks himself out of his computer? Escalate it to the networking team (of which I was a member) who has to drop everything and call him immediately.