And this is our problem WHY?
Nov. 4th, 2008 08:27 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
barbituratecat.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryDear lady-with-BIOS-issues.
No, I won't have a supervisor call you back. Whatever issue you're having is very clearly not related to our services, which you had for all of 24 hours. What's that? You were having this issue with Other Provider, and they wouldn't fix it, so you switched to us? Shock of shocks, IT'S A PC ISSUE, NOT A CONNECTION ISSUE. This has been explained to you several times, I've read the tickets.
So no, you can not has supervisor call back. Absolutely not. There is nothing we can do for you - your PC is not even booting up Windows, it is loading 'MEMORY FREQUENCY' and asking you for a password. No, I don't know your password, and it's not because we 'didn't provide you with one', it's because this has nothing to do with our services. What can a supervisor do for you that I can not?
Take your system back to whoever fixed it for you the last time, and tell them to take care of it. The Internet did not break your computer, but something sure as hell did [I'm looking at you, actually].
Thankfully, you seemed pretty understanding after I explained the situation to you several times. But still, I'm pretty sure you don't have a clue what I said, and will continue to call back and harass other techs about your very clearly screwed up system.
Frustrated,
ISP tech.
No, I won't have a supervisor call you back. Whatever issue you're having is very clearly not related to our services, which you had for all of 24 hours. What's that? You were having this issue with Other Provider, and they wouldn't fix it, so you switched to us? Shock of shocks, IT'S A PC ISSUE, NOT A CONNECTION ISSUE. This has been explained to you several times, I've read the tickets.
So no, you can not has supervisor call back. Absolutely not. There is nothing we can do for you - your PC is not even booting up Windows, it is loading 'MEMORY FREQUENCY' and asking you for a password. No, I don't know your password, and it's not because we 'didn't provide you with one', it's because this has nothing to do with our services. What can a supervisor do for you that I can not?
Take your system back to whoever fixed it for you the last time, and tell them to take care of it. The Internet did not break your computer, but something sure as hell did [I'm looking at you, actually].
Thankfully, you seemed pretty understanding after I explained the situation to you several times. But still, I'm pretty sure you don't have a clue what I said, and will continue to call back and harass other techs about your very clearly screwed up system.
Frustrated,
ISP tech.
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no subject
Date: 2008-11-05 06:16 am (UTC)no subject
Date: 2008-11-05 10:09 am (UTC)Those people are totaly sure, that it can't be them who is at fault, it has to be someone else!
And since they can't get into the internet it has to be the ISP (ok, the computer won't start, so I can't get into the internet, but still, I am not online so it has to be the ISP!)
I am feeling sorry for you.
no subject
Date: 2008-11-05 05:19 pm (UTC)no subject
Date: 2008-11-08 04:55 pm (UTC)