techrecovery | Most retarded customer of 2003 award goes to... (Reply)

My housemate and I work for an ISP here in Australia, and we're pretty geared up towards selling our DSL products.

He had a customer on the line last night that had his line provisioned, and his account transferred, for DSL back in July '03.

Every time this customer had called in for technical support, he mentioned he was using a Netcomm 3250 blah blah or something.
Our support team always told him that it was unsupported, and we couldn't help him.

Netcomm tend to manufacture a large array of ADSL products.

The customer has only discovered last night, that he has been using a dial-up modem this entire time.

He never clued in to his line being engaged.
Never clued in to the fact his modem dialled.
Never clued in to the fact the speed hadn't changed, at all.

He blamed it on us for not telling him he needed a new modem, though all of our registration pages and documentation explain as much.

'eres looking at you kid, you're one in a million.