Two little words.

[laptop-mechanic.livejournal.com]

You know those special cases. The ones with very ignorant users. The little old ladies who just want the magic box to work. I had one of those yesterday. Her brand new T61 was running with the speed of a stunned snail. The reason? She was down to around 1GB of free hard drive space and only had 1GB of memory. I copied off 13GB of data off to her external drive for her, upgraded the memory to 2GB, and turned cleartype back on for her. I also set it to stop prompting her for her password every time the screensaver kicked in, since she didnt like that either.

Just now the phone rang. I recognized her voice straight away (never a good sign). I started to get that sinking feeling (OMG, what has she done now!?). She was just calling to say thank you. She says the machine is now much more responsive and she can read her emails better now.

I dont often get honest to $deity thank yous in the course of my work. Its nice when I do.

Comments

[mars822.livejournal.com]

Too true my friend...too true. Had a similar scenario recently, only the mode was email. My sphincter tightened when I saw yet another message from THAT user hit my Inbox. It almost brought tears to my eyes when I read her thank you message.

I put the message in a special folder for nice things clients have sent me in over eight years at this job. Now there are three messages in there.

[misfit4leaf.livejournal.com]

:D

[vulpisfoxfire.livejournal.com]

Errrr...she had a gig of memory and a gig of free drive space...and the system was running slow? Was she running Vista or something? Yeesh...

[laptop-mechanic.livejournal.com]

Yup. Vista on 1GB reminds me strongly of XP on 256MB. Painful.

[vulpisfoxfire.livejournal.com]

I was wondering, given that I've got about a gig free on my system drive, and 768MB of memory on my machine, and it runs just fine--but I'm using XP.