Unfinished Business?

[asbrand.livejournal.com]

Just read this story on another forum I frequent.   It did NOT happen to *ME* but to the OP.

I just had to share...after cleaning off my monitors...  :)

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I had to "counsel" one of the customer service crew today because of the way he had responded to a customer complaint call.

The man had rung our help desk both distressed and angry, and declared "Your technician was booked to come and do an installation today. Except he found something else to do. He had sex with my wife and then left, and the job's not even finished!!!"

Our understandably flustered tech then uttered the exactly wrong words....

"Ummm, Which job did he leave unfinished?"


They played me the tape from the incident on a different floor of the building because they knew it would take several minutes for me to pick myself up off the floor where I was convulsing with laughter. They figured that might effect how the tech viewed my attempting to talk to him about the "problem".
Poor kid, I know what he meant,and he was just not ready for where the conversation with the customer went...But thank god he did not get any further in the Unfinished Install script...Like the bit where they ask the customer if they would like to specify the same tech returning if possible.

Sasha

P.S Yes, he still is very much employed, and I basically chose to "discipline" him by making a hero of him. Short chat, lots of reassurance...and then I got a bunch of people to take him out for drinks this evening and retell the story with all its comedy. It will get retold a lot. He is getting lots of applause and requests for his telling of the tale...But I bet he thinks before he speaks next time. In fact, I would bet a lot on it.

I have finally found a job that lets me be my kind of bastard.

*************************

...bwa-hahahahahahaha...   That kid is my friggin' hero...!


-Az

Comments

[misfit4leaf.livejournal.com]

Oh hell that is AWESOME.

[donnaidh-sidhe.livejournal.com]

I told this to a roomful of techy friends. They gasped, laughed, and then applauded.

[jecook]

*dies laughing*

That, sir, is made of AWESOME.

*adds to memories*

[vulpisfoxfire.livejournal.com]

Just as a side note--I'm presuming this *isn't* the same tech the customer was calling about, and if not, what happened to *that* one?

[doctoreon.livejournal.com]

That tale is made of win and packaged in awesome.

[blondebeaker.livejournal.com]

OHHHHH! My trainer she had to deal with a call from an irate woman who demanded the name and address of the tech who came out to her house to installed their cable on a certain date last year.

Trainer say uh no can't do that because of security reasons and stuff.

Well the woman says "Well can you pass this message on to him? Tell him that I'm a new Gramma and he's a proud father of a baby boy.

Trainer tell her that she will patch her through to the legal team right away. Tech was fired and his wife was not to pleased about the baby thing obviously.


The tech, it turns out downloaded and installed something in the woman's NINETEEN YEAR OLD daughter. (Exact words from our trainer)

[rurounitriv.livejournal.com]

... at least she was legal? Not that it excuses him being totally unprofessional, unfaithful, unethical and inconsiderate (hello, has he never heard about condoms and STDs?), but it could have been worse.

[blondebeaker.livejournal.com]

Yeah it could have been worse. But it makes for great ice breaker stories for the newbies.

(I'm still a newbie but our trainer she tells us these tales, like people shooting their modems then calling wondering why they have no internet, 95 year old ladies who take their porn channels very seriously etc. because we are going to encounter the stupidest of the stupids and she likes us prepared.)

[notthebuddha.livejournal.com]

Are we meant to think they they had sex during the service call? Or was it just that they met then and did the deed later?

[asbrand.livejournal.com]

From what the OP said later in that thread, it happened on the service call. :-D


-Az

[the-s-guy.livejournal.com]

Insert "service call" joke here...

[ladycygnet.livejournal.com]

Ah, but was the service excellent?

[blondebeaker.livejournal.com]

Yup. Dude did the deed on the call.

[notthebuddha.livejournal.com]

Funny if true, but I find it hard to believe.

[reanimated.livejournal.com]

ditto, sounds like a joke or a letter to some IT equivalent of penthouse. lol.

[asbrand.livejournal.com]

Nope... Was told by the person who's story it is. And, I have zero reason to doubt him.

Trust me...I've heard much worse things from newbie front line techs.



-Az

[reanimated.livejournal.com]

ahh. sounded from the post like it was just some random post you stumbled across.

[thecrazyfinn.livejournal.com]

Not exactly unheard of, it's a long-time standard joke for a reason.

[kellirose1313.livejournal.com]

Exactly, I mean I've heard the "cupholder's broken" story during training once and sadly, 3 months later at that same job, took the exact same call problem.
People never cease to amaze with their stupid.

[pixelchik.livejournal.com]

Totally hilarious. Move over cableman! :)

[jjjiii]

Lol.

[siliconshaman.livejournal.com]

Methinks the Tech did misunderstand the term "service call"...

[brothersterno.livejournal.com]

well, here at ISP, We always aim to please!

[madjacktech.livejournal.com]

FTW!!!!!!!!!!

[kirolee.livejournal.com]

WIN!! for the icon alone.

[ravenofdreams.livejournal.com]

*blink blink*

[katballou.livejournal.com]

One of my coworkers took a call where the customer was calling to file a complaint because when the tech came out he apparently told her some sob stories that resulted in her "servicing" him in his truck after he repaired her computer.
Her complaint was that now the tech won't stop calling her.

[zendequervain.livejournal.com]

I cannot appropriately express the sheer amount of quiet giggling (I'm in a corporate office, after all - laughing isn't allowed here) elicited by this post.

Heeee.

[celyste.livejournal.com]

I think that tech has worked for us before!! *L* Though he had a buddy at that point, and the customer was a 'bit' odd.

The two techs showed up to fix the cable TV. One tech goes off upstairs and has an interlude wiht the wife. Tech #2 went to the kitchen to wait for his buddy and made himeslf a nice big sandwich to eat.

It was at this point (one tech doing the wife still, the other tech eating in the kitchen) that the husband calls us. Loudly Complaining!!! That his TV still wasn't working. 8-O

Honestly... that was his complaint. That our techs were incompetent cause they were off 'doing stuff' and his TV STILL wasn't WORKING!! *L*