From my own journal...

[fuego.livejournal.com]

Is it too much to ask for that my coworker should learn to do her job? Seriously, it's not brain surgery. It isn't even rocket science.

I'm sick of being the answer girl for someone who's been here for over four months now. It's always the same questions too. I should make up a little chart and stick it to her monitor. Get the customer's information, get their serial number or model name, click a few buttons, enter a line or two of notes, give them the ticket number and get them the hell off the phone and if they have a contract, call their account tech. Why is it that you can't do in ten minutes what I can do in less than two? Hell, even in my first couple of days, it took me less than five minutes.

Don't hang up without creating a ticket- especially on an elite contract, but don't do it at all. Don't write it all down and open the ticket after they're off the line. Don't talk in a garbled voice that I can't even understand sitting next to you. Don't ask me the same questions five times a week. Learn a little bit of call control, trust me it will make your life so much easier. No, saying "Oh, well I guess if you want I could call the on call tech and see if they'll call you back" to someone who doesn't have a contract or a business critical issue is NOT call control, it's showing them that you're a spineless wuss. Don't snore. I don't want to hear it. This is job time, not nap time. Don't get pissed off at me when you can't get someone off the line because of your spineless wussiness when they hang up, call back get me and I have them on their way in two minutes with barely a peep of protest. Don't take your lunch break the hour before the shift is over and leave me with all the incoming early morning calls.

Don't say "Do you know what I mean" every other sentence when speaking to me. Don't say "Do you hear what I'm saying when you're not saying "Do you know what I mean." If I don't hear you, and if I don't understand what you're saying, if I care, I'll ask for clarification, thanks.

Just learn to do your blasted job. You had a week of training for what others have picked up in a matter of a few hours with no problem. You've been doing this for months now. Why is this so difficult to grasp?

*tears hair out*

Edit: Oh my god. Tell me she didn't just not open a ticket on an elite client, make two unsuccessful attempts to get ahold of the account tech and then go on lunch without bothering to try and call the backup or supervisor???

I just had to fix her screwup. Which meant a phone call to one of our supervisors (Oh well, I had to tell him why I called, hopefully now something will happen to remedy the issue.) And a couple of other phone calls to the client (who wasn't too thrilled that forty minutes after he called, we haven't even made contact with a tech and to the tech himself.)

Comments

[fenrirvallin.livejournal.com]

If you've informed your supervisors and they havn't done anything about it, the best thing to do is just stop fixing her messes. As long as you keep cleaning up after her, they aren't going to care.

Or just beat her with a cricket bat in the alley after work. She's already got brain damage, so go to town.

[fuego.livejournal.com]

This was the first time I've ever actually had to fix anyhtign that she's done...and in the process I actually *had* to call a supervisor. Of course he wanted to know why this happened to cause me to need to call him....

[jecook]

+ INFINITY... AND BEYOND!

I stopped trying to clean up my cow-orker's messes, unless they are patron facing- and then the Boss gets a heavily detailed after report as to why I had to step in.

Funny thing- Boss is getting tired of it too. (see my last post to this comm.)

[emerald-embers.livejournal.com]

Oh lord, useless colleagues are the *worst*. I had one (thankfully no longer here) fellow hell-desker who not only was so loud I couldn't hear myself think (I mean, I know I can be noisy, but I don't *bellow* down the phone), but he was a moron. More than once I was tempted to wrench the phone out of his hands and tell the customer "Dear god, please ignore everything he said and close that window. Reinstalling IE7 is not the most efficient way to get rid of your proxy settings".

Major sympathies hon!

[devjannz.livejournal.com]

More than once I was tempted to wrench the phone out of his hands and tell the customer "Dear god, please ignore everything he said and close that window. Reinstalling IE7 is not the most efficient way to get rid of your proxy settings".

OMG!! That is like telling someone that the best way to remove a program is to format the drive and reinstall the operating system. He really was a moron.

[emerald-embers.livejournal.com]

What bothers me most is that they had something like 1000 applicants for the 100 job roles here when we first got hired; meaning, in theory, that 9/10 applicants were worse than him. Scary stuff.

That is like telling someone that the best way to remove a program is to format the drive and reinstall the operating system.

You know, if we'd been given permission to recommend operating system reinstalls (thank God we didn't), he probably would have!

[pixilated-serra.livejournal.com]

just because someone has a good resume and interviews well doesn't actually mean they arent useless!!!

[amynnah.livejournal.com]

I have a coworker next door to my "cube" who swears on occasion when fantasy football doesn't go his way... I have a hackey sack for when he gets loud while I'm on the phone. He got so bad (before I had it) once, that a user complained to me on the phone. I muted her and told him to knock it off. :)

Nothing says "Quiet Fool!" like a hackey sack whizzed into the side of one's temple. ;)

[amynnah.livejournal.com]

To the OP:

I hate people who go, "D'ya know what I'm sayin'?" every other sentence, often interrupting you while you're trying to troubleshoot. Those I just want to choke through the phone. :(

"No, ma'am, I don't know what you are saying, or hell, even what you're thinking, because an upside-down, poop-flinging, mentally defunct chimpanzee couldn't cause as much damage as you've done to your computer..."

My deepest sympathies over dealing with your coworker... and I agree with fenrirvallin.

[jamoche]

I used to have a running tally on my whiteboard of how many times one of our QA engineers came round to ask me the exact same question. On one of the fundamental features of our product. I didn't even bother erasing the diagram.

The feature was a difference analysis between input and output - input is a vector, output is pixels. If the vector is not horizontal or vertical, there will be differences. But they'll be tiny; it's only the big ones that indicate a shape has moved that you have to worry about, so it doesn't matter that you have 10K itty bitty diffs. It's expected. It's why we list diffs by size. But every time we added new test data to the regressions, he had to come round and ask me about the OMG-so-many diffs.