A good one for today

[diver-boy.livejournal.com]

So, I do my routine, thank you for calling support, blah blah blah

an associate comes on the phone and tells me that one of her applications is running slow (Westlaw), so I remote her computer and it was slow. I told user that this is a common problem and that she needs to call the vendor as we really don't have control as to what they decide to show you.

She goes,
do you know who I am? (in a real sarcastic skanky way)

I really don't know who I was talking to, so I check my ACD and I repeated the users name verbatim (middle initial included), and as soon as I said that, she goes, "damn right."

I was in utter disbelief that an ASSOCIATE out of all people would say something so shallow....Unprofessional attorneys seem to be common nowadays.

*sigh*

Comments

[superbus.livejournal.com]

"Do you know who I am?"
"Yes, I do... what the hell is your point?"

I did that to the last person (co-worker) that did that to me. Ooooh, BOY did that cause a ruckus! :D

[diver-boy.livejournal.com]

trust me, I wish I could have said, "I could give a rat's ass who the hell you are." but....smile when they piss you off =)

[kingogre.livejournal.com]

Ya....it's like why do you think we actually care.....

[diver-boy.livejournal.com]

separate the person from the problem....ahhhh
SO HARD TO DO SOMETIMES!!!!

I really need a drink.

[the-s-guy.livejournal.com]

"Yes, you're the person who's going to have to call the vendor."
"Know, or CARE?"
"A complete waste of oxygen?" (Oh, if only...)

and the #1 comeback... (drumroll)

"Sorry, we don't support amnesia."

[amynnah.livejournal.com]

"Sorry, we don't support amnesia."

Win. The other one is, "Lady, there are days I don't know who I am either, but I don't ask the person on the other line, because chances are, they don't know who I am, also."

[soruk.livejournal.com]

"Sorry, we only support IT issues, please hold while I transfer you to Occupational Health for your amnesia" *click* (and for extra evil points, actually transfer them.)

[notthebuddha.livejournal.com]

OMG - we have half-a-dozen courts here in town. You can't swing a cat without hitting a "big shot" lawyer.

I've had a few people pull the "do you know who I am" thing, and I am always dumb but attempt to be helpful. "It says you are Bob at Smith Implement Dallas. Are you Mr Smith? I don't see anyone down for special support services..."

[claidheamhmor]

Our company specifically tells people not to do that sort of thing: "Know who you are", they call it. In other words, always treat people with respect, and don't think you're better than they are.

[margaretc.livejournal.com]

This reminds me of an airport story I heard once - a flight was canceled, and the desk attendant was working very hard on trying to help all of the frustrate people in the very long line. This angry guy in a suit comes up and breaks through the line, saying "Do you know who I am?" and demanding she help him immediately.
The attendant, without missing a beat, picks up the local PA mic and says "Ladies and Gentlemen, your attention please! This gentleman at the podium does not know who he is. Is there anyone present who can help him?"

[laviededavid.livejournal.com]

Yeah I get the pissed off "I'm paying for your salary blah blah blah" people from time to time and after reminding them that I'm there to help them and that if they dont want my help they can figure it out on there own (in a polite way) they tend to calm down and be more civil but yeah I can feel your pain. I'm just thankful my boss supports us in the fact that if any of our customers verbally berate us they can then call their customer rep (who knows nothing about computers) for support lol

[pixelchik.livejournal.com]

Unprofessional attorneys seem to be common nowadays.

Very.

I don't miss doing support for lawyers at all.

[diver-boy.livejournal.com]

To tell you the truth, I find the staff to be more unprofessional than the attorneys, especially the secy's/paralegals....granted they have stress, but at the same time, does it give them the right to belittle and be rude when we are trying to assist them?

These are the people you work with that probably have many issues when they were children, and as adults they get worse. :)

[amynnah.livejournal.com]

We, at the hospital Helldesk, occasionally get a doctor with a power trip like that.

Fortunately, the CEO is rather awesome, and frowns upon such behavior. All we need to do is make a phone call to Administration, or talk to our own Supervisor, and said doctor gets dressed down by HR.

...I actually really like my Helldesk job... go fig!

[diver-boy.livejournal.com]

We have a supervisor who doesn't take bs from them, we tell them what happens and sometimes the calls are recorded, so if they lie, its all on tape :)

[jamoche]

Back in the days before TSA, Mom was a US Customs Inspector and got a football player who pulled the "do you know who I am" card. Made a point of telling everyone who he was and that he was a Dallas Cowboy.

Mom looks at his paperwork. It says that even though he's a foreign national, he's the only person who could possibly do the job of kicker - for LA. It's not at all valid for any other team.

If he hadn't made such a point of saying who he played for, she wouldn't have noticed. If he hadn't been an utter ass, she'd have let him off with a warning; these things happen when people change jobs.

But he had, so she pointed it out to him very politely, and said, equally politely, that he couldn't come into the country. Sorry, back to Immigration with you. And there he sits until the high-priced Cowboys lawyers finally get his paperwork in order.

[goose-entity.livejournal.com]

So. Much. Win.