Are you serious?

[awarrenfells.livejournal.com]

Customer: "My internet is down"

Me: *Get customer's info and check the maps."

Me: "Sir, you do realize that we have a tropical storm over your area as we speak."

Customer: "Yeah, I know.  We are already up and working on our towers, why aren't you."

Me: "Because we are not suicidal."

Customer: "Well, I want a credit for my outage."

Me: "Sir... we can not control mother nature. " <i>Nor am I God, and able to will the storm away.</i>

Customer: "No, but you can control your service.. and mine is out."

Me: "..."

I really, REALLY, hate arrogant SOB's who think the world revolve around them.

Comments

[tohanry.livejournal.com]

That reminds me when I did phone tech support for a DSL provider....and well we got a call...about how people couldn't get their DSL...even when their CO was full of water....

Or the time that they complained about how their CO was down...cause someone shot it up....kid you not...

[kgasso.livejournal.com]

I'll never forget the time our CO caught fire. People couldn't call (no local dialtone), so they'd drive in to complain. Most were understanding, several were rude and demanded that we fix it immediately, and a few told us that we were "lying to cover up for our crappy service being down again".

The best part with the last group was that their route to our office -- on a one-way street -- took them right past the big building with flames shooting out of it and emergency vehicles everywhere.