Dear Customer

[awarrenfells.livejournal.com]

If when you call in for technical support, and I have to repeat to you 17 times to unplug the power cables from both the router and the modem, while trying to understand your broken english and veitnamese accent, perhaps you should find someone a bit more capable, and competent to do your troubleshooting for you.

However, handing me off to your daughter, your wife, back to your daughter, and then back to you... while the former few spoke worse english than you did, is not going to help us get anything done.

Please.. if you are going to call an english speaking tech support number... learn the gorram language.

With no love.

Your technical support representative.

Comments

[hisamishness.livejournal.com]

Heresy!

You speak words that imply someone should bother integrating with the society they've chosen to join...

[awarrenfells.livejournal.com]

Indeed!

Isn't this what I am always doing/Complaining about? XD

[sdaemon.livejournal.com]

ya know...

I wonder if all those Indian and eastern asian call center employees say the same thing about us Westerners...

[rooftopaccess.livejournal.com]

yeah, how dare we use services that just happen to have call centres in india when we can't speak their language!

To play Devil's advocate

[yanni85.livejournal.com]

Does your company provide support in any other languages that they could have called for instead of english?
Did they know enough english that they might be in the process of learning it?

Re: To play Devil's advocate

[awarrenfells.livejournal.com]

We do offer spanish, yes.

He may be in the process of learning it, yes... but how am I supposed to help you if we dont understand each other. :P

[trixtah.livejournal.com]

Here's hoping you never have to live in another country whose language you're learning, and ask for techsupport there, eh?

(I know some techie French, for example, but don't ask me what a router or cable is - but I can buy things in the shop and order meals with no problem)

[awarrenfells.livejournal.com]

The thing is.. I wouldn't.

Besides.. there is a difference between not knowing the language, and not knowing the language AND not know your arse from a hole in the ground :P

[trixtah.livejournal.com]

That's nice that you don't have to encompass the challenge of living in another country that uses another language, isn't it? Not everyone is that fortunate.

As for not knowing one's arse from a hole in the ground, yep, that's what this comm is all about.

[awarrenfells.livejournal.com]

What I am saying is, if I lived in another country, and I didn't know the language, I wouldn't put someone else through the rigamarole of trying to walk me through something when I can't understand what they are saying.

And actually, yes.. part of this was. If you can't identify a power cord from an ethernet cord after 17 explanations, then there is a problem :P

I understand you may not agree with me on the subject at hand, but the thing is I run into this more times than not, and it is becoming somewhat frustrating. And last time I checked, this whole thing was about venting ones frustrations...so... meh :P