An Anonomous entry on a company Ticketing system

[bitterfun.livejournal.com]

An Anonomous entry on a company Ticketing system:

A customer called in and wanted to report that our towers were being used to do Satan's work. above each tower is the image of a human body, and it directs a beam of light to the exact location on a map where the person is located. the map is visible beneath the tower. in the beam of light, the customers social security #, credit card #'s and cell phone number are all being displayed. Satan's hearty little worker's are using this technology to find members of his family, and kill them. he knows, because he has a 40 foot tower that opens up out of his head, and he can tell where they are. this enables him to see the images. he doesn't understand why we do not take him seriously.

I wept with laughter when I read that.

Comments

I have no comment here, I just wanted to say...

[jecook]

I *love* the icon. Anyone I can give credit to for making the icon? I know who to credit for the content.

Re: I have no comment here, I just wanted to say...

[bitterfun.livejournal.com]

It's ripped from a Don Hertzfeld film called Rejected: http://www.bitterfilms.com/

The above icon is from there as well.

Re: I have no comment here, I just wanted to say...

[jecook]

Yep. I was wondering who put the icons togather, though.

[chaobell]

The last sentence of the entry is the best part. And now I can't stop laughing either.

[photosinensis.livejournal.com]

That is awesome. I wish I'd seen tickets like that at some point in my time in the call center.

[redhillian.livejournal.com]

[darquethoughts.livejournal.com]

I was already laughing hard while reading this post then I see your picture and about died laughing. Or wet myself.


ROFL.

[agmlego.livejournal.com]

THIS.

That is all.

--
"Memento Mori Ergo Carpe Diem"

[goes-kaboom.livejournal.com]

We had a customer whose account memos read something to this effect:

dd/mm/yyyy - Customer was not speaking clearly. Said something about "ninjas", hung up phone??? h:mm
dd/mm/yyyy - Customer mumbling: could not make him out. Said something about bears, when asked what bears, hung up phone. h:mm

And repeat every day for about three solid months. It was about 98% about ninjas, though.

[canray.livejournal.com]

If he could see them, they were not very good ninjas.

[goes-kaboom.livejournal.com]

It's like the Putties from Power Rangers, you know? The more ninjas there are, the less awesome they become, because it's really just one ninja's power split into multiple ninjas.

But if you have just one ninja, oh gurl it is ON.

[mattcaron.livejournal.com]

Were they delivering burgers? (http://ninjaburger.com/)

[lihan161051.livejournal.com]

Find the agent who took that call and buy them a beer, or whatever else they drink, and tell them to go home and rest.

There is nothing as soul-battering as the 2-3 hour call from a customer who drags you into the world of their own paranoid delusions of persecution. When the customer's problem is best found in the DSM-V, abandon all hope and just look for the earliest possible exit to the call.

I made the mistake once of exchanging contact info with one such customer when it seemed she had a legitimate security issue (i.e. knew enough of the buzzwords to sound like she knew what she was talking about at least at the beginning of the call.) She somehow pulled up my personal email through LDAP, since she happened to be on the same ISP I'm on (still not sure how she pulled that off) and began sending a steady stream of email to my employer's corporate office accusing me and three or four other agents of trying to break into her computer and steal information as well as being in league with whoever these people were she thought were hacking into her home LAN. (Apparently the police had stopped responding to her rather frequent 911 calls.) Some people you just don't want getting into your head for any reason. I'm personally rather glad said employer does have a lick of sense when it comes to sniffing out "crazy customer" .. because if they didn't, I'd have been out of a job a long time ago thanks to her ..

[trixtah.livejournal.com]

This isn't quite the same issue, but a bunch of morons at a US institution that had regular communications with our own took exception to our primary MX being called "monster". It might have had connotations of satanism, don't you know. The nutcases made a formal request to have it changed.

[harry-whodunnit.livejournal.com]

I once worked helpdesk for an ISP whose DNS servers were named Alien and Terminator. Fielded more than one call from users demanding protection from a dirty evil hacker calling himself 'Alien'.

[jokergirl.livejournal.com]

*snicker*
And here we were geeking about our main national ISP having routers named after exploded space shuttles.
Alien and Terminator, now that's neat. Was there a Predator backup?

;)

[mattcaron.livejournal.com]

Don't tell them about the daemons it runs.