Lack of thought on your part doesn't make an emergancy on my part.

[geekgrrl-ca.livejournal.com]

Hey lady, when you hang up on me because you don't want to go through the simple steps of doing a restore point because I'm not vista trained, when you call back I'm not going to drop everything to take care of you. I'll call you when I feel like it... and then I'll schedule a tech support session for you next week, I've got other things to do other than hold your hand because you can't be bothered to listen to our techs.

Yes it sucks that your computer is unusable at this moment and you were supposed to have a super tech phone you but no, they can't call you right this instant and I don't have the ability to transfer you to them.

Yes I'm sure you are important and all but i would believe you about knowing the president of our company if only you knew his name. And if you did know his name you wouldn't be calling us, a supertech would have called you and you would have their direct line (which we don't have).

And when I called back and you decided you want to hang up on me again after sayng you didn't want to talk to anyone from my company your case got closed. And please keep your promise not to buy another product of ours again.

Comments

[lihan161051.livejournal.com]

My typical reaction to that threat is "Please, go abuse another vendor, it's painfully clear we're a bad fit for you." I can't say that, of course, but it's what I'm thinking, especially when it's rolled in with lectures about how I'm not providing "proper customer service" (because I'm not giving them the answer they want, because they want things that nobody on earth gets from anyone) and so on. (If the majority of my customers are gushing over how helpful our tech support is at the end of the call, even the ones who really needed to talk to someone else, and you're the only one bitching and screaming in my ear at the end of the call, trust me, it's you, not me, who has the problem.)

The problem with the ones who threaten to go abuse another vendor is that I'm pretty sure they'll be back eventually, after they do the same thing to the other vendor and threaten to come back to us ..

I can!

[rose-welch.livejournal.com]

I can tell customers not to call and /or to leave our location and to never come back. I have to do it politely but our company very firmly believes in the 20/80 theory, which is something like 20% of your customers cause 80& of your problems, so fire them... Woot!

Re: I can!

[geekgrrl-ca.livejournal.com]

I wish I could.... /me is jealous