It's Obvious You Know How To Use A Phone....

[bitchtude.livejournal.com]

I work for a company that has about 18 retail locations spread throughout 2 counties. Needless to say some of the stores are quite a distance away. This afternoon, one such store calls up in a panic because their POS printer won't print out receipts all of a sudden and "OMG we need it fixed NOW!" We walk through the standard stuff, turn it off, turn off the POS, turn everything back on. We remote in to make sure the POS software didn't freak out for some reason and drop the printer (which is does cause it's a POS of a POS). All that is okay. So now we have store manager lift up the printer to check the cables. "Oh wow this white cable just fell off." It's the USB cable so we tell him to plug it back in. Manager says something about sparks. We tell him okay, leave it be, someone will be leaving shortly to come and take a look at it.

So, I pack up all my stuff, drive almost an hour in city traffic to get to the place, walk in the door, and tell the cashier I'm there to fix their printer. She gives me an odd look and calls the manager up. As the manager is walking up I point to the POS not being used and say "So that's the printer that's causing the problem?"

"Oh no. It's that one," points to the one being used. "But I got it fixed already."

I grit my teeth. "Excuse me??"

"Oh yeah she's been ringing up on it for awhile now."

More teeth gritting. "Okay. Have a nice day." And I walk out the door. This manager knows where the main IT office is located but apparently his phones only work to call us when he has a problem not to tell us the problem's been resolved. So I wasted 2 1/2 hours of my day & several gallons of gas for nothing. Thanks a lot, asswipe.

Comments

[cjkline83.livejournal.com]

Oh yeah... this happened to me a lot when I was a field tech for $HUGE_NATIONAL_COMPANY. Basicallly the help desk for $SITE_IN_NATIONAL_CHAIN would call $MY_PREVIOUS_EMPLOYER and dispatch a ticket. But, if they were able to resolve the issue, somehow, through the magic of the interweb, we would never receive a cancellation ticket.

I learned to appreciate the scenery and traffic congestion that DC and Baltimore have to offer on a daily basis.

[bitchtude.livejournal.com]

Yep, was a field tech for a local repair company for awhile and had similar issue where the CSR has a massive brain fart and forgets to call us.

I am very glad the traffic here is nothing like DC/Baltimore! I'd go insane (or is that more insane??) than I already am :-)

[japester.livejournal.com]

so ... do you still get to charge/allocate the time and travel?

id10ts. They're everywhere. Sadly, it's people like them, who keep people like us in jobs.

[bitchtude.livejournal.com]

We don't charge the stores for our support, something I may bring up to my boss cause for stuff like this they should be charged an id10t fee or something, LOL! I do, at least, get my time and gas paid for no matter how stupid the call ends up being.

And yes, my job is pretty darn secure thanks to stuff like this :-)

[ptstech.livejournal.com]

OT - the icon ROCKS! Gankable?

[trixtah.livejournal.com]

Hah, I would have taken the long way back - had a nice coffee for an hour so.

[ezerick.livejournal.com]

Heh. Everytime I read POS, I see Piece of shi*. Having worked with many different brands of POS, I know this to be true a lot :)

[110billion.livejournal.com]

Agreed.