Hey, It is not MY fault...
Mar. 19th, 2008 01:38 pmIt's not MY fault that you were silly enough to stick a mini disc inside your MacBook's optical drive. It is also not my fault that Apple failed to allow for a proper ejection system for this type of disc for their slot loading optical drive, so now the disc is stuck in the machine. It is also not my fault that due to the way Apple designed the machine, the machine has to be taken apart, THEN the optical drive has to be taken out, and IT must be taken apart in order to extract said mini disc.
So no, we cannot fix this while you wait. We have machines that have been here longer than yours that will have to be serviced first. So yes, you will have to leave your Precious with us if you want to get it fixed. Sorry.
So no, we cannot fix this while you wait. We have machines that have been here longer than yours that will have to be serviced first. So yes, you will have to leave your Precious with us if you want to get it fixed. Sorry.
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Date: 2008-03-19 06:12 pm (UTC)no subject
Date: 2008-03-19 06:21 pm (UTC)no subject
Date: 2008-03-19 11:38 pm (UTC)but that, of course, does not work when the drive is physically locked up.
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Date: 2008-03-19 06:20 pm (UTC)no subject
Date: 2008-03-19 06:27 pm (UTC)no subject
Date: 2008-03-19 06:47 pm (UTC)no subject
Date: 2008-03-19 07:23 pm (UTC)no subject
Date: 2008-03-19 07:30 pm (UTC)no subject
Date: 2008-03-19 07:32 pm (UTC)no subject
Date: 2008-03-19 07:40 pm (UTC)Hence my views on slot loading drives in ANY computers being an automatic Epic Fail.
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Date: 2008-03-19 07:41 pm (UTC)no subject
Date: 2008-03-19 07:58 pm (UTC)Having to remove lots of insanely easy to strip #0 Phillips screws to take off the entire palmrest assembly in order to get the drive out is flat out silly.
Lets take a current production (17 inch Early 2008) MacBook Pro for an example. To get to the drive you have to take of the entire palmrest assembly, removing a total of 22 #0 phillips and T6 torx screws. There are 3 more screws holding the drive itself in, and then 4 screws holding top of the drive on. All of these have to come out to get to the interior of the drive to remove the disc. Total time: Around 20 minutes, if you're reasonably fast.
Now the same procedure on a current production Thinkpad T61: Put a straightened paperclip in the access port on the front bezel of the drive, and the tray comes out. Total time: less than one minute.
I hate machines that seem to be designed with malicious forethought to make them deliberately difficult to service. =)
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Date: 2008-03-19 08:25 pm (UTC)Anyway, I'm with you, slot-loading drive == fail. WAY too easy for shit to get wedged up in some way, even WITHOUT adding "stupid user" into the mix.
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Date: 2008-03-19 09:09 pm (UTC)no subject
Date: 2008-03-19 09:10 pm (UTC)no subject
Date: 2008-03-20 04:57 pm (UTC)no subject
Date: 2008-03-19 11:13 pm (UTC)Or just a not-so-subtle way of trying to get amateur "computer techs" to give up and take it in for service?
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Date: 2008-03-19 11:23 pm (UTC)no subject
Date: 2008-03-20 12:29 am (UTC)I had to replace the hard drive on a 12" iBook a while ago. Somewhere along the way, I got the connector for the power light connected backwards, and now the damn thing only lights up when it goes into sleep mode. I'd fix it, except I don't want to spend 20 minutes taking the bloody thing apart to that level again just to fix a fricken light.
Fortunately, it uses a tray load optical drive with a manual eject latch.
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Date: 2008-03-19 11:41 pm (UTC)::sigh::
Had to do that to replace the inverter board on one some years ago.
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Date: 2008-03-20 12:52 am (UTC)no subject
Date: 2008-03-19 11:39 pm (UTC)pliers with no ridges on them, so they don't scratch the CD. Done it before, will do it again. But only ever on my own CDs, never a customer's.
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Date: 2008-03-20 08:46 am (UTC)no subject
Date: 2008-03-20 04:07 am (UTC)The key is to be gentle and good on your timing. If you do it delicately enough, you can pop the disk and you won't waste 4-8+ hours of your time.