Hahahahaha

[crazyredhead888.livejournal.com]

Good for a laugh. Fuck Earthlink. I'd never buy the shirt, but damn that's funny. To all of us who've lost our jobs in the past year and a half...

Comments

[rwmidl.livejournal.com]

That's pretty funny.

[azraelsdaisy.livejournal.com]

That's pretty funny.

I used to work for Earthlink before the Sacramento center moved to Roseville. I jumped ship and moved to Denver to work for Covad before the outsourcing happened... Now Covad is outsourcing.

Bastards!

[ashudesai.livejournal.com]

Hmm. Wierd kinda humour though.
I am from India. I worked for a company which is outsourced by DELL.
There are many companies that have outsourced to India, Philippines, China..but not that many. Do not mean to say anything to the people who have lost their job as a result of the outsourcing. It isn't easy either ways.

[crazyredhead888.livejournal.com]

I think it sucks all around for everyone to be honest. We all lose our jobs. You guys get paid horrible wages and don't get nearly enough training and the customers suffer as a result.
The company I worked for outsourced to places in the US too, people who they paid drastically less and didn't train well enough for them to take care of the customers. It's a no win situation and a lot of companies who outsource end up going out of business anyway and then noone has a job with them.

[ashudesai.livejournal.com]

yes, i agree, the training is not really that good.
Technically we were rushed through three weeks of "this is how hard drives work, this is a graphics card, these are Dell machines - they work like this.."
I have a tech background so it was easier for me but for those who were there because they wanted to be a tech but had no choice but take a call center job, it was difficult.
The voice training was sad. The lady was a B**** and many of us lose the accent while on call. I liked doing the accent bit - like a trip for me. plus thankfully my schooling was pretty good so i dont have a very thick indian accent.
I didnt expect training in the US also to be below standards.
There are huge demands from the parent company. So the pressure on techs is more, attrition high and recruitment is always on.
Youngsters here get attracted here for good money. They go to another call center for a better pay package.
Guess we get 'royally rogerred' in the middle anyways.
The grass ain't greener on either side. :)

Re:

[crazyredhead888.livejournal.com]

The training is sooooooooo sub standard. They tell us the absolute minimum we need to know to barely do the job. Tech support gets some horrible horrible ratings by customers. I think the training you guys receive is probably worse though, at least from what I've seen and heard.
It really isn't greener on the other side at all. Tech support just all around sucks.

"Tech support just all around sucks"

[ashudesai.livejournal.com]

LOL! you bet!
Funny thing is, I am right doing just that. Left one job for another....I am a reviewer but i have to also manage tech support for readers.
Reading those queries sometimes really makes me wonder why i opted for this *hits head against monitor*

Re: "Tech support just all around sucks"

[crazyredhead888.livejournal.com]

Tonight I asked my customer to open up his browser and go to our website. "What's a browser" The thing you click on to look at websites. "I don't know what I click on" Sir...when you are looking at a web page, how do you get to that? What do you click on to see that? "My mouse"

/Me bangs head.

[ashudesai.livejournal.com]

Hey, i have added you in my friends list. Hope its ok.

Re:

[crazyredhead888.livejournal.com]

Added you as well.

[ashudesai.livejournal.com]

Hehehe that brings back memories...an old man blamed me (Dell and Microsoft) for a virus on his brand new computer. He threatened to sue both companies and hung up...I was just left speechless... :op

and Merci! for adding me. :)