I say A or B. You give me F.

[hisamishness.livejournal.com]

Argh... I leave a nice note with both my internal email and my blackberry number on it so you can contact me directly about the issue I came to fix. You decide to call back to the call center who is neither within a mile or two of you, cannot come back out to your desk, and cannot even look at your system as it is a cheap Gateway (256mb RAM!!!) that does not partake in our domain goodness. Now there's a note in the ticket that you called back for status and I get the email saying I need to hop over there post-haste.

Gah!

I think I'll wander over - eventually. There is, of course, a refreshing stop in the little room with bad acoustics that takes precedence. ;-)

I think I might even have to copy.paste this into the work log..... Bwahahahahaha..... !!!!
------------------------
Ok, ok...  so I might have to fall on my screwdriver here. Apparently they tried to call, but my pinko commie blackberry refused to ring. *grumble*

but.. if I thought the Celeron 3.2 w/ 256 was bad, the real system in question was worse... an old Vectra PIII w/ 128... AND WIN98!

Comments

[notthebuddha.livejournal.com]

I warn users that calling back to the original support number "may cause the support process to start over from the beginning." This convinces some people to play ball, but I have to admit there are times when I do it myself in hopes of starting over with a tech I get along better with.

[wxgeek.livejournal.com]

I -loved- my Vectra!

[hisamishness.livejournal.com]

Yes - the use of past tense in your reply is duly noted.

:-)

[kenbrody.livejournal.com]

Well, at least Win98 will play nicely with such old hardware. I had to help someone on a PIII 833MHz 256MB system whose "tech guy" had sold him (a pirated copy of) XP Pro for that system.

Well, at least we were able to clean off the viruses/spyware/trojans/etc on it and "sped it up" so that it only took 5 minutes to boot, rather than 15 or so, and IE would no longer take 5 minutes to get to his webmail.