I are teh psychic?

[dragonbofh.livejournal.com]

This one was a happy marriage of TSH and Customer Suck! I feel accomplished having fulfilled two criteria in one.

Going through some of my suspended trouble-tickets this morning I picked up one where a luser was unable to log into Outlook Webmail; pretty easy right? Right! But some people just aren’t satisfied:

I’d tried to call the user two or three times in previous weeks, each time I got no reply and/or left a voicemail where available, I then sent an email off to him as well just for good measure so I could be as sure as possible that a message would reach him one way or another that I was trying to get in contact. I finally contact him today and resolve his issue within a minute or so by telling him the correct format of username to use when logging in.

Then comes the doozie; he complains to me that the call had been open for 3 weeks and I hadn’t been in contact. I tell him that I’d tried to call but when I received no reply I emailed as the last recourse.

Him: “Yeah, but the call was that I couldn’t GET email!” *whine* “It’s not much good now that I’m back at work, I was in hospital!”
Me: “Well I didn’t get any reply when I phoned, so I tried the only other available method of communication at the time” believing he'd pick it up when he was next in work and call me or, heaven forbid, pick up his voicemail!
Him: “Well I feel this call could’ve been handled a lot better”
Me: “Well if you can tell me how? I tried to contact you several times, left voicemails and emails so if there’s a better way I could’ve dealt with the call, by all means, tell me.”
Him: “….. Well... thank you for your time” *hangs up*

BOYAH!

And the kicker: He was the first and only American I've dealt with in this  job. Every British person I’ve dealt with has at least understood in similar situations that I'm not a Wizard, but for some reason this guy thought I should have transmitted my thoughts via telepathy or some such magical medium! Having read this and the Customer Suck communities frequently, this is not an unusual situation.

Well done sir, you fail at life.

Comments

[phrogg.livejournal.com]

Ah, there go our lusers, giving us all a bad name again.... >_>

[canray.livejournal.com]

Yep, I think my post earlier went into that discussion.

[phrogg.livejournal.com]

Was actually referring to American lusers misrepresenting our nation to the rest of the world.
Oddly, i've never had a rude foreign caller. All the rude/stupid ones have been locals...

I've just realized something, i must move to another country.

[canray.livejournal.com]

"Oh, Flash's alive! He contacted me through telepathy!"

*Edit: Misposted which '79-'80 movie this was from. No tea in me yet.*

[gilmoure.livejournal.com]

I had one of those last week; customer couldn't connect from offsite. No other number listed in ticket so I called number from directory and left VM.

This week, customer's back; I needed help while I was off site!

Again, these whiny sales holes seem to think that the world revolves around them and that everyone just keeps all their contact details taped up on their monitors. This assumption that tech support folks are all Harry Potter/X-Men mutants, crossed with Santa Claus (we know what's in your cache) is getting pretty old.

[yanni85.livejournal.com]

We just need to become admins for genetic engineers so that they can make it so.

[onyxrising.livejournal.com]

Americans tend to be all over the board. The Brits I've had have all been either the best customers ever, or the worst- all extremes. The same is true for the French people I've had.

[agilebrit.livejournal.com]

"I was in hospital!"

"Well, then, you dumbass, maybe you should have left me THAT number."

I like how you asked him how you could have handled it better, and he had no answer. Classic.

[dragonbofh.livejournal.com]

Hey, I'm in customer service, if I can do my job better all ya gotta do is tell me. Provided the answer falls within the realm of physics / reality XD