Vent.

[wxgeek.livejournal.com]

"Thank you for choosing $company, and have a great day!"


...and by 'have a great day' I mean fuck off and die, you useless shitbaggarific oxygen thief. There is no possible way that your internet is so horribly important that you couldn't wait three days (and honestly, it'll be two, because it's next day air; we just don't tell you that) for a new modem to show up; we're now bothering eight people when we needed to bother two to actually get you taken care of. Also, fuck you for not believing me when I tell you what's going to happen at your local store. You are an overdramatic waste of air, a pain in the ass, and your threats to move to a new company only make me wish you would. Also, fuck you.

Comments

[wibbble]

To be honest, I would never accept waiting any length of time for replacement hardware if that was keeping me off the internet.

Which is why I supplied my own modem/routers, and have a spare.

Much like the tickets we get at work with 'URGENT!!!' in the subject, I know that what I consider 'urgent' is not likely to match what my ISP's support policies consider 'urgent'.

[wxgeek.livejournal.com]

Right, and if you were, say, leasing the modem from your company, you'd be in a bit of a different fix, eh?

[wibbble]

Yes, which is why I wouldn't do that. :o)

99% of the ISPs in the UK use ADSL over BT-provided landlines, so they all use the same standard ADSL modem hardware which is available just about everywhere. The consumer-focussed ISPs all bundle 'free' modem/router/wireless APs, but every ADSL service I've had has been 'wires only', leaving me free to buy my own kit and set it up myself.

If you use cable, then you're pretty much stuck with whatever they give you, but since there's only one cable company in the whole country now it's probably easier to pick up your own hardware for that - but I've never really looked into it since I've never lived somewhere that had cable.

[wxgeek.livejournal.com]

Ah, we're wireless, so you're really stuck with what we give you ;)

[wibbble]

So no getting online with a Pringles tube then? ;o)

[wxgeek.livejournal.com]

Y'know, I've actually had a couple customer who wanted to build passive repeaters for our "modems" (they're wireless bridges) by connecting two pringles cans, putting one on the roof, and one in their house. it was kinda neat. :D

[wibbble]

I'm waiting for the IP-over-chips-and-dip RFC this April. ;o)

[110billion.livejournal.com]

Not to mention that cable modems are extraordinarily 'dumb' compared to ADSL modems in my experience. Total waste of money.

[mattcaron.livejournal.com]

Agreed. I work from home. I need the internets.

On my end, I have a spare router (makes firmware upgrades and big config changes less painful, plus gives redundancy), 2 spare cable modems (I just inherited them because you get free ones when you sign up for new service), and a bucketload of spare network cards. So, I'm online unless the actual connection goes down.. well, or power.. I need a generator.

Luckily, home is down the street from one of the regional cable company exec's mini-mansion, so the service here is pretty good. (We do not have DSL or Fiber - too far from Telco hubs, etc.). We get fixed first if bad things happen, and the cable runs are all new and underground, so any badness is pretty infrequent.

[kuangning]

Thank you for that reminder. I, too, work from home, so a two-day delay in getting equipment to me is a 16-hour loss in pay. I will go email about backup equipment now.

[jecook]

*reminds self to call company and ask about buying a spare DSL bridge... just in case this croaks and I can't ressurect it*

[wxgeek.livejournal.com]

you'll have it shipped to you and you'll like it.