On Hell. Uh... I mean, Dell.

[mynameisnotreal.livejournal.com]

My last note I sent to them, the last in a series of several...

"Hello Sumeet,

"So, after many, many hours chatting with three service reps, getting booted from chat for no apparent reason, waiting by the phone for calls that never came, more chatting, many replaced drivers, emails, a replaced motherboard, more replaced drivers, emails, waiting for new OS disks to arrive to try and repair the problem, more emails, a whole disk back up and a reset to factory conditions of the hard drive, three weeks later, I finally have the machine back in working condition.

"That was quite possibly the most painful encounter I have had in my adult life.

"Now, I have to just restore everything to what it was and hope whatever caused this debacle doesn't creep back in.

"All is all, I do thank YOU for your time and effort. It's just the rest of it that only years of therapy and a bottle of Jack Daniels will hopefully erase.

"Thank you

Simon"

Comments

[jecook]

It's largely worth it. It saves the hassle of calling them up and telling them "Yep, it's bad, send us a new one, dammit."

Now if the boss can get off his ass and get the stuff going to renew my cert... I'm the one that calls shit in most of the time... *is crankly because he told boss three fricken MONTHS ago...*