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techrecoveryBecause not just is the whole building I work in open plan, with only a few offices for the big wigs, but even the tech helpdesk is too. So I get morons wandering over willy nilly instead of ringing up so I can actually talk to them while they're at their PCs. They wander over, asking me to come over and look at their PCs when they can see I'm the only person actually manning the desk at the time, my colleagues being elsewhere, and expect me to leave the phones unattended so they can have their 'problem' solved which is inevitably down to user stupidity, and get my arse kicked for abandoning the desk.
And the stupidity/annoyance doesn't end there either. Sometimes they wander over and can actually see me on the phone, and not only stand there slack jawed as if they're actually surprised I'm taking a call from someone other than themselves, but when I point to the headphones and indicate I'm on the phone, I've had a few of them just keep on talking. Sweet Jesus, what I'd give for a cattle prod.
And the stupidity/annoyance doesn't end there either. Sometimes they wander over and can actually see me on the phone, and not only stand there slack jawed as if they're actually surprised I'm taking a call from someone other than themselves, but when I point to the headphones and indicate I'm on the phone, I've had a few of them just keep on talking. Sweet Jesus, what I'd give for a cattle prod.
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Date: 2004-01-10 03:28 pm (UTC)You know what's almost worse than THAT? Is when the Help Desk people come over to the other Help Desk people and ask them for help knowing they're on the phone with a customer and still stand there talking to you about their problem when they know that you're doing what they do and working on your own account obviously on the phone!
*breathe*
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Date: 2004-01-11 01:34 pm (UTC)Actually, where I am now, we tend to get a good amount of time between calls, so if one of us gets on a tough issue, the rest can either think about the issue or help google up more data. We end up learning more and get better at solving customer issues than we would without that interaction. It can get to be trouble when we get busy, though.
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Date: 2004-01-14 05:31 pm (UTC)no subject
Date: 2004-01-14 08:43 pm (UTC)no subject
Date: 2004-01-15 01:17 pm (UTC)