it's 1:45 in the afternoon.

[heinousbitca.livejournal.com]

nothing has compiled all day. the call flow has been what i would politely call "thick and heavy."

i've been helping this very nice gentleman in ohio diagnose some horrible font problems that honestly have nothing to do with our software but are BADLY impeding everyone's overall happiness. we've been back and forth all day and finally i manage to whip Suitcase into submission and make it all magically work right.

he hasn't copied my boss on an email once so far, but the one where he sends me the comment of "you're the best!" (on top of a 20-message cascade of email) is cc-ed to said boss (who used to be our support contact) and to his company's IT dude, who said that there was no way he could do what we needed.

the end-users that get it are pretty damn awesome. the ones who can socially engineer praise, they make me hate the day a little less.

i hit "compile" after making one stupid little dumb change (gotta close your pointers, moron)...and it goes.

now i just gotta get out of here with no more calls for an hour and ten minutes. *grin*

Comments

[teriwyn.livejournal.com]

Things like that make it all worth it.
Okay, maybe not worth all of it, but it at least helps a bit. So does the booze money.

Always glad to hear about people getting due credit. I still have some letters like that printed out from my days in tech support.

[bekscilla.livejournal.com]

Users like that are really so good :) They make everything just a little brighter, i think

[lihan161051.livejournal.com]

Some of them appreciate you. :)

(I just got copies of some customer satisfaction surveys where no less than three customers raved about how they had gone through a long line of people to get to me, but when they did, they felt I was one of the most knowledgeable and competent people they'd ever talked to. It's nice to know that some people appreciate what it takes to fix things for them over the phone, especially when IP networking is involved. :D )

Yes, the ones who get it are really nice .. :)

[ace-brickman.livejournal.com]

I'm pretty much blessed with the types of users that call in to our shop. For the most part, they have an understanding that I couldn't do their job, and they couldn't do mine. Personally, I'm glad I'm in charge of making the computer work instead of sticking needles in patients & making sure they live another day.