More case notes?

[geekgrrl-ca.livejournal.com]

The other day I mentioned doing case notes in lolcat...  does anyone put haikus or use yoda style in their notes?

Comments

[omg-teh-funnay.livejournal.com]

We have to leave public comments now, so no... I don't get to do that

For internal-only comments, I'll often throw in jokes.

One of the BEST set of notes I came across ever was at an ISP - customer ran into an issue during a maintenance window, the notes started off with "Thursday night server party, somebody took the clown hammer to the load balancer"

[wxgeek.livejournal.com]

'cause, y'know, I totally needed ideas.

thanks, you're gonna get me fired ;)

[swwinchester.livejournal.com]

Yoda I have done once, ye-es.

Also once used babelfish to put the notes for a particularly simple case into german before sending it on down to central.

(I mean, seriously. If the appliance techs down at central can't tell, at one glance, that the damn thing literally caught on fire, I doubt our notes that it caught on fire will help you ... although physically describing an item as 'slightly charred, with a lingering smell of burnt plastic' should give a very big hint in case the fact that it is exactly that way didn't ...)

[geekgrrl-ca.livejournal.com]

oooh.... i've used translation sites (most seem to be blocked for us) to translate notes from other languages to english, but i've never thought of doing it in another language... I want my co workers to laugh, not stone me :P

[swwinchester.livejournal.com]

Oh, that's nothing.

Had I false a login, name under employee Omar K. Ravenhurst (http://jubal.westnet.com/hyperdiscordia/lord_omar_biography.html).

Tags under created that words scrambled were confuse to techs were.

... suffice it to say, when I used the ID of the good Mr. Ravenhurst, I wound up giving the poor bastards at central major headaches. (I only used it on VERY 'duh' issues that we simply weren't equipped to fix at the store - dead DVD players, home theaters, major appliances, etc.) And, of course, they'd call up the store, and ask to speak with this Ravenhurst fellow ... so they'd get told by a manager that we didn't have anyone by that name. Oddly, management couldn't locate him in the database, despite having his ID. I still don't know how the girl in the front office managed it, but she created the ID tag so that it wasn't visible, but it still worked.

... also gave the full employee discount, too. Might still work, but I'm not willing to test it.

[pope-guilty.livejournal.com]

link?

[hamsterhotep.livejournal.com]

I haven't, but now feel as if I should.

[evilbutcute.livejournal.com]

I have in the past, when I was working for a university.
Now that I'm working for a company with a bit more visibility, and am in management, I gotta curb the Smarm Force just a bit.

[two-pi-r.livejournal.com]

yoda style use not do i

notation polish reverse use do i

hp48 from comes an using

[mawz.livejournal.com]

We used to have a guy who would do Haiku in his 'Restarted the DNS server' emails.

[vortex.livejournal.com]

Haiku?
Yoda Style?
How Existential...

[dreamatdrew]

Yoda style haiku?

[ravenofdreams.livejournal.com]

I've done haikus. I'm big on unedited stream of consciousness in my notes, though, so there has also been, for instance, notes on where to go for lunch.

[wignersfriend.livejournal.com]

I document each time I make a joke and the user doesn't get it.

[attackgypsy.livejournal.com]

Been wanting to, but I only have 15 seconds from the end of the call to take the next. And they get mad at that.

[harry-whodunnit.livejournal.com]

ISP helpdesk?

My first IT job was in a call centre for a home user ISP and we got ten minutes *per day* for writing our notes...

[canray.livejournal.com]

Not Yoda, but a few of my 2:45 AM notes read like The Hulk typed them.

[armaphine.livejournal.com]

I personally haven't, but since we do have a team in India that we work with, we do get the occasional lolcat-esque sort of tickets.

"Please to be doing the needful" showed up enough that it actually became our unofficial motto for a time there...

[darkmattr.livejournal.com]

hence the servers
will not be to connecting
escalate tier 2

[pope-guilty.livejournal.com]

i loled

[jon787.livejournal.com]

Pirate arrrrrrrrrrrrrrrrrrrrrrr

[azurelunatic]

One day I told a customer "I'm in your domain control center, looking at your domain." I didn't think I'd get caught talking lolcat by the customer, but I should have known better.

We're supposed to leave case notes that wouldn't make us look bad in court. Occasionally I will quote the customer in their own case notes, especially if they're cursing.

The lack of line breaks hampers me. We don't get them. We have to improvise. I should start doing haiku; that might break the tedium of some of those calls a bit.

[jecook]

One of the responsibilities for my position is inventory management. (i.e. I handle updating the big spreadsheet(!) that specifies our current list of machines we own. And yes, It's a DUMB idea. we should have migrated to a database looong ago, but as soon as we get this stupid asset tracker software fully up and running, it'll likely take over.)

In our tickets that we generate for system refreshes, or PMs, I'll add myself as an assignment. (I also do it for tracking purposes, even though I'm not really supposed to.)

So far, I've used:

Inventory (is full). - WoW joke
Create build sheet and chew bubble gum. (Duke Nukem Reference: "It's time to kick ass and chew bubble gum- and I'm all out of gum.)
Create build sheet and chair dance. (internal joke- I have a tendency to queue a lot of paperwork-related tickets up, and blast through them in one great big session whilst playing my MP3 player at ear destroying volumes)

I've been known to put snarky notes in the section of the ticket journals that do not get published to out customers, as well.

[momentarygenius.livejournal.com]

God I hate that Inventory (is full) message.

So do I!

[bonivus.livejournal.com]

It's the worst message of all, especially when you've got nothing but runecloth bags and they are all full of either stuff you need/use, or full of about 10 gold worth of vendor trash.

makes running a dungeon full of fail.

[jerith.livejournal.com]

I sometimes write bricktext
in support emails. It fails
to work in tickets, however
because a proportional font
makes it impossible to fit.