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Jan. 19th, 2008 04:27 pm![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
superbus.livejournal.com posting in ![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
techrecoveryBeing on call on weekends is problematic enough; not only do we make no extra money because of it (we're supposed to see an extra $50 for cell phone minutes, but I haven't seen dime one, and being on-call was never something I negotiated for, as it's not in my official job description), but I have to stay within 15 minutes of a computer with active internet connection; since I do not own a laptop, I'm tethered to my house, or the area around my office.
It's especially problematic when it's the weekend, and one particular person is working on the help desk down in our southern office, who calls me about EVERYTHING (seven calls from 8AM until 3:30 PM; I've spent six hours working on tickets today, all stupid shit), and never stays on the line until I'm ready; I'll tell her I'm logging into work and don't send the customer over yet, when I hear "Thank you for calling, $CUSTOMER, I have $ME on the line to assist! *CLICK*", as she goes back to surfing E! Online or something. That means I'm stuck with listening to the customer bitch as I log in, and if it's not something my department handles (which happens often; my group seems to be a common dumping ground for questionable calls. "We don't know what to do? Call Apps!"). She's surly (and when she's on the other end, admittedly, so am I), completely pants as a tech, and the last call was essentially about me doing a favour to one of her friends in her department, in creating him a VPN account (not something I'm supposed to do; for auditing purposes, we have a department that does that, but he would have been stuck this weekend without VPN access). THAT call, she had no problems staying on the line, so they could shoot the shit. Ironic.
It's also fun that one of the calls she got me for - also my shortest one, because I sent it right back - was a botched deployment of a new customer. Admitedly, this one's the customer's fault; I recommended earlier in the week not to turn up the new customer until Monday; partly because no one outside of on-call is available on the weekends if something goes wrong, and also partly because Monday's a holiday, and they won't lose any time not being filtered. Nope, the customer wanted it wrapped up in a bow, nice and pretty for Monday, not realizing that Monday is a fucking bank holiday (we work, they don't). OK, fine, firewall push on Friday. Today, I get a call from $STUPID_HELL_DESK_BIMBO, who tells me that there's a customer that cannot get onto the internet because of Websense. "I'll bet this is the customer that we turned up Friday..." "Yes, they did turn up last night". Retards! Turns out, when deployment created their accounts, they didn't do the passwords right (likely a fatfinger; shit happens, no biggie), but again, waiting until Monday would have kep this customer from calling in and going "We need the internet! Fix it! You fucked up!", when I PERSONALLY RECOMMENDED WE WAIT UNTIL MONDAY. I had to send it back to Deployment, and ruin someone else's Saturday (no way am I manually doing passwords for 89 accounts when they have a ready-made script that does it quicker), and I'm sure it's going to blow up on Monday.
Moving departments soon... moving departments soon... I'm going to keep telling myself that until it happens.
It's especially problematic when it's the weekend, and one particular person is working on the help desk down in our southern office, who calls me about EVERYTHING (seven calls from 8AM until 3:30 PM; I've spent six hours working on tickets today, all stupid shit), and never stays on the line until I'm ready; I'll tell her I'm logging into work and don't send the customer over yet, when I hear "Thank you for calling, $CUSTOMER, I have $ME on the line to assist! *CLICK*", as she goes back to surfing E! Online or something. That means I'm stuck with listening to the customer bitch as I log in, and if it's not something my department handles (which happens often; my group seems to be a common dumping ground for questionable calls. "We don't know what to do? Call Apps!"). She's surly (and when she's on the other end, admittedly, so am I), completely pants as a tech, and the last call was essentially about me doing a favour to one of her friends in her department, in creating him a VPN account (not something I'm supposed to do; for auditing purposes, we have a department that does that, but he would have been stuck this weekend without VPN access). THAT call, she had no problems staying on the line, so they could shoot the shit. Ironic.
It's also fun that one of the calls she got me for - also my shortest one, because I sent it right back - was a botched deployment of a new customer. Admitedly, this one's the customer's fault; I recommended earlier in the week not to turn up the new customer until Monday; partly because no one outside of on-call is available on the weekends if something goes wrong, and also partly because Monday's a holiday, and they won't lose any time not being filtered. Nope, the customer wanted it wrapped up in a bow, nice and pretty for Monday, not realizing that Monday is a fucking bank holiday (we work, they don't). OK, fine, firewall push on Friday. Today, I get a call from $STUPID_HELL_DESK_BIMBO, who tells me that there's a customer that cannot get onto the internet because of Websense. "I'll bet this is the customer that we turned up Friday..." "Yes, they did turn up last night". Retards! Turns out, when deployment created their accounts, they didn't do the passwords right (likely a fatfinger; shit happens, no biggie), but again, waiting until Monday would have kep this customer from calling in and going "We need the internet! Fix it! You fucked up!", when I PERSONALLY RECOMMENDED WE WAIT UNTIL MONDAY. I had to send it back to Deployment, and ruin someone else's Saturday (no way am I manually doing passwords for 89 accounts when they have a ready-made script that does it quicker), and I'm sure it's going to blow up on Monday.
Moving departments soon... moving departments soon... I'm going to keep telling myself that until it happens.
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Date: 2008-01-19 10:02 pm (UTC)no subject
Date: 2008-01-19 10:08 pm (UTC)seriously.
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Date: 2008-01-19 10:20 pm (UTC)Then head into the office (you may as well at this point) not answering the phone to yell at them PERSONALLY for being an idiot.
You are in hell and need to get out.
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Date: 2008-01-19 10:28 pm (UTC)I'm hoping a move to another department helps things.
no subject
Date: 2008-01-19 11:33 pm (UTC)If their management has any backbone whatsoever, they will barbeque this person.
I've done it to several of my cow-orkers, one of which decided to call my personal cell phone at 11 feeping pm about some bizarro thing that was covered by a procedure which he couldn't be arsed to look for.
no subject
Date: 2008-01-20 12:09 am (UTC)If I wasn't transferring, I'd be in the same boat, but actively job searching.
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Date: 2008-01-20 12:40 am (UTC)no subject
Date: 2008-01-20 07:17 pm (UTC)On Call on the weekend
Date: 2008-01-21 04:07 am (UTC)Re: On Call on the weekend
Date: 2008-01-21 05:10 am (UTC)