Know what you buy

[attackgypsy.livejournal.com]

I work for a medium sized cable internet company in the Help Desk.

We supply the modem. That's it. We don't supply the router, we don't fix routers. We can reset them. Then we'll bypass it.

I get router resets all day long. And about 4 times a day I get this.

Me: Can you unplug the power from the router
Caller: Sure.

*CLICK*

YOU BOUGHT THE ROUTER!! I can understand if we gave it to you, but we didn't. You could at least know the name of what you bought is. I don't expect you to know how it works, just the name.

Sorry, had 3 of these already, and its only been the 1st hour. Only 8 more hours until my Xmas break. Using last of vacation time to get 5 days in a row off.

Comments

[kenbrody.livejournal.com]

Sometimes, the ones who know nothing about computers are the easiest to help -- as long as they realize how little they know. You say "do this", and they actually "do this".

It's the ones who know just enough to think they know everything that are the real problem. You say "do this" and they say "that won't help", or they "do something completely different, but which they have decided is better than your 'suggestion'" and complain that it didn't fix the problem.

[bekscilla.livejournal.com]

I love the ones who don't know anything, so are willing to do exactly what you say cause they're scared to deviate :D