email hell

Dec. 14th, 2007 12:02 pm
[identity profile] anivair.livejournal.com posting in [community profile] techrecovery
Say it with me ...

"There is no www in an email address!"

I hate our clients.

Date: 2007-12-14 05:10 pm (UTC)
From: [identity profile] samwize.livejournal.com
We commonly have to get our clients to go to our WebX-type server to open a remote session on their machines. Its address does not start with www.

I have actaully come to enjoy letting them type it in wrong. Then I get to scold them with "Did I say to type www in front of [address]?" "Uh...no." "Alright then. Try it again, and this time type what I say." It lets me asse4rt dominance and lets them know that they are idiots right from the get go.

Of course, the best is when they say "MSN says it can't find www.[address]!" "That's because you typed in the search box and not in the address bar like I told you to. And you typed the wrong thing. THIS time, hold down Control and type 'o'. Now type what I tell you in the new box."

Idiots.

Date: 2007-12-14 07:22 pm (UTC)
From: [identity profile] gholam.livejournal.com
I take it you've never had the pleasure of instructing a user to type in a URL when the user doesn't know the english alphabet. As in, the letters.

Date: 2007-12-14 07:25 pm (UTC)
From: [identity profile] samwize.livejournal.com
Oh I have. Usually I end up getting them to put someone else on the phone. But most of our non-native englishers know spanish and we can usually work out a way.

Date: 2007-12-14 07:35 pm (UTC)
From: [identity profile] gholam.livejournal.com
Spanish and english alphabets are mostly identical, that's not much of a problem. There was this one guy a while ago though...

1) Zero computer skills. As in, barely knows how to move a mouse.
2) Bulgarian. Does not speak a word of English, does not even know the letters.
3) Does not speak a word of Hebrew (I'm from Israel).
4) I don't speak a word of Bulgarian.
5) Speaks very broken Russian - the only common point between us, as I'm a native speaker and can KIND OF understand what he means to say.
6) His Windows XP is using Bulgarian UI.

Needless to say, we did not get very far.

Date: 2007-12-15 01:12 am (UTC)
From: [identity profile] canray.livejournal.com
I'm a Uniligual (English) Canadian, spreaking to a German native speaker (Admits that he thinks in German), who is translating into German for his Chinese Wife (Who doesn't speak English), who is working on a Win98 Chinese Laptop.

Date: 2007-12-14 05:29 pm (UTC)
From: [identity profile] abstrak-tokatl.livejournal.com
sometimes there are, it's annoying.
(deleted comment)

Date: 2007-12-15 04:39 am (UTC)
jecook: (Default)
From: [personal profile] jecook
What, you no like-y www@www.sub-ether.net? (Well, actually, that address is a bit anti-social- it is a pipe to the dreaded B1FF filter (aka /dev/null), and hence anything sent to it will never be read. Ever.)

/cry

Date: 2007-12-14 05:43 pm (UTC)
hopefulnebula: Snoopy reads a book called "How to Cure Stupidity" (Cure Stupidity)
From: [personal profile] hopefulnebula
I'll see that and raise you people putting their meatspace addresses in where e-mail goes.

Date: 2007-12-14 05:57 pm (UTC)
From: [identity profile] kedemel.livejournal.com
Oh! Or stupid temps who put "johnunderscoresmith" instead of "john_smith"

Date: 2007-12-14 05:58 pm (UTC)
hopefulnebula: Mandelbrot Set with text "You can change the world in a tiny way" (I Heart Geeks)
From: [personal profile] hopefulnebula
Is that Connor Trinneer I spy in your icon?

Awesome.

Date: 2007-12-14 06:16 pm (UTC)
From: [identity profile] kedemel.livejournal.com
Da da. Can I steal yours? :D

Date: 2007-12-15 10:46 am (UTC)
hopefulnebula: Enterprise/Trip Tucker (Trippin' Blue)
From: [personal profile] hopefulnebula
Have at it. I don't remember who made it, but it's credited on my icons page.

(edited because I phail at keeping up the Connor iconage)
Edited Date: 2007-12-15 11:26 am (UTC)

Date: 2007-12-14 05:56 pm (UTC)
From: [identity profile] kedemel.livejournal.com
Oy. I'm sorry. I get that all the time :D

Date: 2007-12-14 06:11 pm (UTC)
From: [identity profile] mix-hyenataur.livejournal.com
I love your icon, what is it? Link?

Date: 2007-12-14 09:12 pm (UTC)
From: [identity profile] fixerkitty.livejournal.com
Christ, I've just plowed through a full bottle of Cabernet and that's STILL painful. :/

Date: 2007-12-14 11:34 pm (UTC)
jjjiii: It's pug! (Default)
From: [personal profile] jjjiii
Someday, I'll own my own domain and mail server, and just to fuck with people I'll create some email addresses that DO go www.*@mydomain.tld

Date: 2007-12-15 04:00 am (UTC)
From: [identity profile] the-s-guy.livejournal.com
I do, and I have, and it's fun!

(Especially as my domain name looks like a made-up fake one. People aren't sure whether I'm giving them a valid address or blowing them off.)

Date: 2007-12-15 04:40 am (UTC)
jecook: (Default)
From: [personal profile] jecook
I do, I did, and I re-directed it to /dev/null, and then whacked it a loooong time ago due to the spam content.

But to celebrate the occasion, I'll turn it back on, just for tonight. :)

Date: 2007-12-15 01:13 am (UTC)
From: [identity profile] canray.livejournal.com
But what about Walter William Willburro who has an account using his initials?

Date: 2007-12-15 02:21 am (UTC)
From: [identity profile] ateji.livejournal.com
Recently, the Powers That Be at work printed up brochures with the site for students to access email, registration, and everything else online. The actual URL does not have a www in it, and typing it in brings up a search page. But it has the www on the brochure, because the people who made 'em? Not computer savvy.

Can't wait to get calls about that...

Date: 2007-12-15 05:28 am (UTC)
From: [identity profile] brownizs.livejournal.com
You also left out "email addresses are not case sensitive." I chuckle everytime I ask a client for their email, and they go "Its www.lusername.com@whateveremailservice.com".

Date: 2007-12-15 07:16 pm (UTC)
From: [identity profile] onyxrising.livejournal.com
And if I could count the times I've had a customer insist the entirety of their email address is yahoo.com.
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