Bad user, no cookie!

[dragonbofh.livejournal.com]

So I get a call from a panicked manager this morning about ZOMFG Files is missings!!! When I go to see him I find that he's one of the users with a My Documents folder synchronised to a file-server... or at least should be. Somehow he's managed to un-link the My Docs without knowing how and has pointed it to a random folder on his C: drive.

Cue a few minutes of "It was on my C drive yesterday, I worked on all this stuff last night and now its gone. BLARGH!" followed by me calmly re-pointing his My Docs to the share area and setting off a Synchronisation routine. I tell him to let it finish and call me if there's any problems.

Half an hour later, he calls screaming that he's lost his email folders:
Me: Okay, were they in PST files or on the server?
Him: They were backed up so they were on the server.
Me: (uhh.. kay) Right-oh! *Searchey searchey search*
Him: No, not under the inbox, they were in their own PST file (with the voice of "DUH! Wern't you listening!")
Me: Oh, okay *Windows-search for PST files*.
Him: There it is, on my desktop, that's backed up to the server!
Me: No, only My Docs is backed up on the server. Anyway, so this is the folder you wanted on the Desktop?
Him: No, that's empty, but it's got the right name...
Me: (oh fisk, he's deleted stuff from a non-backed up PST file). Okay, I can restore it from your backups.
Him: Oh wait there it is *points to Windows Search window*
Me: (Thank fisk for that!) Okay *linkes back into outlook, everything's there* Ta-da!
Him: Thanks!

Half an hour later
Him: ZOMFG FILES MISSING AGAIN, NOT IN C DRIVE!
Me: Oooookay show me what you did.
Him: See, filez not on C drive!
Me: *Checks and sees that he's un-linked My Docs from the server and re-linked it to a different random folder on the C drive*
Me: Correct, they're on the Z drive linked to your server share.
Him: BUT Z IS NOT MAH C DRIVES!!!
Me: (how to explain the difference to this person?) Yes, linking the My Docs folder synchronises your files between the C drive and the server.... *Inspiration* They are backed up!
Him: Ohs... *clickety to My Docs* ... MAH FILEZ!! YAYS!
Me: *Smiles and walks off, a little bit more of my inner child dying, sick, alone, in an abandoned orphanage, from ebola*

Comments

[fallconsmate.livejournal.com]

*gives hugs and e-cookies to your poor little inner child*

some people should be given an etch-a-sketch. and whiteout.

[tragnon.livejournal.com]

But then they would USE the white out on the Etch-A-Sketch...

[fallconsmate.livejournal.com]

and? *looks innocent* in the words of Ren... "EEEeeediots!!"

[cthulu-for-pm.livejournal.com]

Well, after the screen is covered in white-out, then you can write on it!

It's obvious, really.

[ateji.livejournal.com]

It's like a modern palimpsest (http://en.wikipedia.org/wiki/Palimpsest)! Who needs papyrus, anyway?