Seriously...

[gholam.livejournal.com]

When you call a phone number, and an automated system tells you "You have reached $company Computer Systems", would this clue you in that you have not reached a dental clinic or car service?

For a distressingly large number of people, the answer is apparently negative. A certain percentage of them also require several repeated reassurances that no, we fix computers here - not car engines, and definitely not teeth.

Comments

[heidl.livejournal.com]

our phone number is almost identical to the local gynecological hospital, so every once in a while some women call and wanna be fixed ;)

[lillyflowers.livejournal.com]

omg icon <3. sequel? hell i'd settle for a 2nd season.

[heidl.livejournal.com]

that would be sooo awsome!
f*ing fox is losing the production rights midnextyear...

still waiting for the newspost that season two is greenlighted.

[goose-entity.livejournal.com]

seriously?

Mid next year?!!!??!

o.O

*expletive* SWEEEEEEEEEEEEEEEEEEEEEEEEEEEEEET!!!

[moopet.livejournal.com]

Yeah. We get that: women's underwear, replacement lamps and servicing for sunbeds and bulk deliveries of whisky. The scary thing is that not only do people listen to our welcome message saying who we are and what we do, but they navigate through the press-2-for-technical-support and the press-3-for-out-of-warranty-service system to reach us and STILL ask about for drunken tanning knickers.

Mind you, I work in Glasgow, and we semi-frequently have people actually come in, drunk, asking to put a bet on (we're next to a bookies)

At my last job, our direct line number was one digit off from the local hospital's immunisation clinic, and people got really angry with us when we'd refuse to give them an appointment.

People really are damn stupid, and I'm glad it's not just me.

[the-s-guy.livejournal.com]

People had to get through three separate layers of "press # to speak to..." to get to us. At each prompt, the voice system reminded callers of where they had called and what computer repair options were available.

We still got people who would start by blurting out their bank or electric company account numbers. The worst ones were the deaf old biddies - after thirty seconds of trying to tell them they'd called the wrong number, it was just easier to hang up and hope they wouldn't hit redial, rather than trying to shove enough sheer volume down the line to get past their switched-off hearing aids.

[gilmoure.livejournal.com]

All I can gather, from dealing with folks who have to be repeatedly told that they have not reached their desired destination is that they are used to getting what they want by being persistently annoying. I hate children like that and it's even worse once they've grown up. Just want to smack them upside the head with a brick.

Yesterday:

Hello, Desktop support 2, Gilmoure speaking.

Alex!

Excuse me?

Alex. I need to speak with Alex.

There's no Alex here. You must have misdialed-

I need to speak with Alex. Are you sure she's not there?

Yeah, no Alex here. Good-bye!

*click*

If I say they're not here, it's not like that's an option with a lot of variables. There's only so many people in our shop and I know who they are.

[kenbrody.livejournal.com]

What's even more fun (FSVO) with wrong numbers is when they ask for a name of someone who does work there.

[redqueenmeg.livejournal.com]

One woman called up, sat through all the menus of for VPN support press such and such and for hardware support press such and such... waited... came into the null queue... and tried to order Margaret Cho tickets for New York City.

[crywolf.livejournal.com]

It's probably people who are talking to other people while on the phone, or having breakfast in their SUV on the way to work in rush hour traffic, and so aren't paying any attention to the messages. I think that may be the real reason why credit card companies ask you to put in part or all of your credit card number, even though the rep will ask again later.

[ohmyhead.livejournal.com]

Find out what the addresses and phone numbers of the shop and dentist are. Then start making appointments for these people and their cars and teeth. Make sure you send them to the correct addresses.

They'll be hearing lots of "Sorry, you don't have an appointment and we do not take walk-ins (from idjits who can't properly use a phone)."

[phaedra-13.livejournal.com]

No one listens to the automated OR human "spiel" presented at the beginning of a phone call. Believe me.

I have to say "Thank you for calling $company IT Support, this is Phaedra, how may I help you?" EVERY TIME I pick up the phone. We have people calling that are looking to reconcile a past due hospital bill EVERY day. And the more we tell them we are not such-and-such hospital, the more they argue with us. Even when we ask them to tell us what number they've dialed and we confirm that we are 6077 not 7066, they STILL argue.

Do we chalk that up to human nature?